Natalie Spain
Palestine,AR
Summary
Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Werner Enterprises
West Memphis, AR
12.2024 - Current
- Managed front desk operations, ensuring efficient customer service and positive visitor experiences.
- Coordinated scheduling for meetings, appointments, and conference rooms to optimize resource usage.
- Streamlined check-in processes using advanced software systems, enhancing operational efficiency.
- Trained new staff on front desk protocols and customer service standards to maintain quality assurance.
- Handled multi-line phone systems, directing calls and providing information to enhance communication flow.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Dispatcher
St. Francis Co. Dispatch
Forrest City, Ar
04.2022 - 07.2024
- Working as a dispatcher, I organize, process and disseminate information on a two-way radio, as well as perform computer record searches, warrant searches and provide information to other agencies and field officers as needed. I answer multiple telephone lines with the ability to provide precise, sometimes life threatening, information in a timely, professional manner and relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. I have coordinated response personnel for several police agencies, municipal and volunteer fire departments and ambulance services to ensure adequate public and personnel safety. I have provided pre-arrival medical instructions to emergency callers to mitigate the effects of adverse physical conditions and performed emergency weather notifications via television and radio. I have Maintained files of information relating to calls and prepared criminal history packets on various detainees based on those files. Based on recorded details of calls, dispatches, and messages, I have entered, updated, and retrieved information from computerized data systems. I am accountable for the location and status of numerous officers, firefighters, and other first responders during a shift. I have obtained National Crime Information Center (NCIC) certification to legally perform criminal history, driving record, and background checks for criminal justice information.
Secretary
B&E Tire Shop
Palestine, Ar
05.2013 - 03.2020
- Greets customers and determines the nature of their visit.
- Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.
- Answers incoming phone calls. Directs the caller to the appropriate department or individual or takes a thorough message.
- Communicates with callers and visitors in a professional, friendly and efficient manner.
- Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet or other method established by the dealership.
- Enters data into prospect tracking system and runs prospect reports for managers weekly.
- Communicates messages to the appropriate parties in a timely manner.
- Types memos, correspondence, reports and other documents.
- Assists service customers during the morning and evening service rush whenever possible.
- Assists with clerical duties as requested.
- Maintains a professional appearance
Supervisor
Natty’s
Palestine, Ar
05.2013 - 03.2020
- Throughout my time as a supervisor, I was responsible for the daily operations of the dining facility, including opening and closing and assisting in the overall preparation and serving of meals to customers. I prepared, provided and supervised food preparation in accordance with facility procedures, dietary and sanitary regulations. Throughout the day I would ensure that nutritional meals were prepared and served promptly to over 500 people. I coordinated activities among various departments; such as kitchen, dining room, and café operations. I would monitor employees while cooking, using chemicals to clean, and while using utensils to prepare, cook and serve meals making sure that they use the proper serving and to minimize theft of foods. I was responsible for keeping all condiments, foods, utensils and cleaning chemicals secure and locked away as well as maintaining 100% accountability for property valued at over $250,000. I would routinely inspect workstations to ensure that they were clean, sanitized, and prepped before the start of incoming shift in accordance with local, state, and federal regulations. I continually monitored for compliance with health, safety, and fire regulations regarding food preparation and serving and oversaw building maintenance. I trained and mentored new hires regarding company policies and procedures for standardized operations and cross-trained and backed up other company managers. I communicated with upper management with any operational questions. Monitored inventory and documented supply count to ensure new products were ordered in a timely manner.
Education
High School Diploma -
Palestine-Wheatley High School
05-2014
Skills
- I have great leadership skills; I can communicate to others clearly on what needs to be done and I am trustworthy
- I am an active listener when one comes up to me and tells me a problem they are having I always help make a plan to fix the problem
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Administrative skills
- Office organization
- Greeting and seating clients
- Relationship building
- Courteous and professional
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Advanced Certification-ACIC (Feb. 2024)
- FEMA EEO Supervisor Course 2022 (Jan. 2023)
LANGUAGES
English
Timeline
Front Desk Receptionist
Werner Enterprises
12.2024 - Current
Dispatcher
St. Francis Co. Dispatch
04.2022 - 07.2024
Secretary
B&E Tire Shop
05.2013 - 03.2020
Supervisor
Natty’s
05.2013 - 03.2020
High School Diploma -
Palestine-Wheatley High School