Adrianna M Stoner
Payson,AZ
Summary
Positive and upbeat Guest service representative successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Well-rounded Guest Service Representative committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Polite and accommodating Guest Service Representative bringing 6 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Kohls Ranch Lodge
Payson, AZ
03.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Crew Member
Arbys
Payson, AZ
01.2018 - 03.2022
Guest Service Representative
Mazatzal Casino
Payson
03.2018 - 12.2021
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process, answered questions and made room keys
- Addressed and welcomed a large volume of guests to business per day, improving overall customer service and engagement
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Input customer data into reservation software and made immediate updates to reflect room changes
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations
Crew Member
Arbys
Payson
01.2016 - 01.2018
- Kept the restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout the shift
- Packed fast food products in approved containers, cups and bags
- Entered orders into the computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person
- Drove team success by completing assigned tasks quickly and accurately
- Demonstrated proper food safety practices by accurately completing quality control checklists
- Uphold high standards of productivity and quality in operations
- Restocked supplies, removed trash and cleaned areas
- Answered customer questions and took orders
- Totaled bills, accepted payments and returned change
Education
GED -
Payson Center for Success
Payson05.2017
Skills
- Training and mentoring
- Social media networking
- Community relations
- Management interaction
- Promotional information
- VIP services
- Decision-making
- Friendly, positive attitude
- Critical thinking
- Active listening
- Time management
- Reliable and trustworthy
- Relationship building
- Communication
- Problem resolution
- Conflict resolution
- Data entry
- Report preparation
- Great eye for detail
- Microsoft Office
- Computer skills
- Cash handling
- Telephone etiquette
- Listening skills
- Problem-solving skills
- Verbal and written communication
- Administrative skills
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Filing
- Sensitive information handling
- Administrative support
- Initiative-taking
- Complex Problem-solving
- Confidentiality handling
- Skilled in software
Additional Information
I have lived in Payson my whole life, I have 3 dogs and 1 cat. My animals are my life. I am very family oriented and spend my free time with my family. I love books.
Timeline
Front Desk Receptionist
Kohls Ranch Lodge
03.2022 - Current
Guest Service Representative
Mazatzal Casino
03.2018 - 12.2021
Crew Member
Arbys
01.2018 - 03.2022
Crew Member
Arbys
01.2016 - 01.2018
GED -
Payson Center for Success