Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mahdi Ali`

Georgetown,TX

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Extended Stay America
Austin, TX
07.2020 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Server

Cheesecake Factory Inc
Austin, Texas
07.2018 - 05.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Austin Community College
Austin, TX

High School Diploma -

Cedar Ridge High School
Round Rock, TX
06.2015

Skills

  • Telephone Etiquette
  • Data Research and Analysis
  • Call Answering and Routing
  • Data Entry and Database Software
  • Performance improvement
  • Training and Development
  • Team Leadership
  • Conflict Resolution
  • Deadline-oriented
  • Consistently meet goals
  • Coaching and mentoring
  • Efficient multi-tasker



Languages

somali
Native or Bilingual
Arabic
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Extended Stay America
07.2020 - Current

Server

Cheesecake Factory Inc
07.2018 - 05.2020

Austin Community College

High School Diploma -

Cedar Ridge High School
Mahdi Ali`