Gerald Cannady
Charlotte,NC
Summary
Dynamic team leader with a proven track record at SPAR Inc, excelling in staff training and conflict resolution. Empowered diverse teams to achieve shared goals, enhancing productivity and fostering collaboration. Skilled in analytical thinking and goal setting, I streamlined workflows, significantly reducing turnaround times while promoting a positive work environment.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
ABC Investments
11.2024 - 05.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Team Leader
SPAR Inc
08.2021 - 11.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Traveling Trainer
Cookout
06.2012 - 08.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Education
No Degree - Music Education
Norfolk State University
Norfolk, VAHigh School Diploma -
Marlboro County High School
Bennettsville, SCSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Coaching and mentoring
- Documentation and reporting
- Analytical thinking
- Goal setting
- Overseeing daily activities
Timeline
Front Desk Receptionist
ABC Investments
11.2024 - 05.2025
Team Leader
SPAR Inc
08.2021 - 11.2024
Traveling Trainer
Cookout
06.2012 - 08.2021
No Degree - Music Education
Norfolk State University
High School Diploma -
Marlboro County High School
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