Natalie Stello
Winter Garden,FL
Summary
Experienced healthcare professional transitioning from the medical field to pursue a new career path that allows for the application of strong interpersonal skills, problem-solving abilities, and dedication to helping others. With a solid foundation in patient care, team collaboration, and critical thinking, I am eager to bring my expertise to a challenging position in a dynamic organization.
Motivated by the opportunity to leverage my skills in a new environment, I am committed to contributing to the success of the organization while continuing to grow professionally. I am confident that my adaptable nature, attention to detail, and ability to thrive in fast-paced settings will make me a valuable asset to any team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Advocate Coordinator
PlushCare
08.2023 - Current
- Communicate with patients via phone and email, ensuring timely and accurate responses to inquiries, while coordinating with internal teams, doctors, and pharmacies to meet patient needs.
- Oversee the successful execution of Telehealth appointments, ensuring patient cases are addressed promptly and efficiently.
- Assist patients with scheduling appointments, managing Telehealth visits, and verifying insurance coverage.
- Act as a liaison between patients and physicians, facilitating communication regarding medical inquiries, lab results, medication refills, and referrals.
Nursing Student
Keiser University
08.2022 - 03.2023
- Supported nursing staff by performing routine tasks such as taking vitals and documenting patient information.
- Applied evidence-based practices when providing nursing care.
- Demonstrated adaptability by quickly responding to changing patient conditions and adjusting care strategies accordingly.
- Worked alongside experienced nursing professionals to learn new procedures.
Patient Scheduling Coordinator
Clermont Radiology
03.2020 - 12.2021
- Managed the accurate collection of orders and diagnosis codes for MRI, CT, Ultrasound, Bone Density, and X-ray appointments.
- Operated in a high-volume call environment, consistently handling 60+ calls per day.
- Scheduled patient appointments based on physician orders and coordinated with hospitals/doctor's offices to confirm medical histories, ensuring accurate testing.
- Collected patient implant information when applicable to ensure proper procedures and safety protocols were followed.
Patient Registration Coordinator
Advent Health Centra Care
08.2018 - 01.2020
- Provided front-line support in a fast-paced urgent care setting, assisting with patient intake, scheduling, insurance verification, and coordinating care between medical staff and patients.
- Efficiently managed multiple tasks simultaneously, including patient check-ins/outs, appointment scheduling, and phone call handling.
- Processed and verified insurance coverage for all patients to ensure accurate billing and coverage.
- Reviewed diagnosis codes and CPT codes entered by physicians, ensuring accuracy and compliance for billing purposes.
Education
Bachelor of Science - Interdisciplinary Studies
Keiser University
Orlando, FL12.2023
Skills
- Strong written and verbal communication skills
- Organizational and time management skills
- Leadership skills
- Microsoft Office skills
- Problem solving and decision making skills
- Documentation and client coordination skills
- Excellent analytical skills
- Team Collaboration skills
- Records Management skills
Certification
- Microsoft 365 Fundamentals Specialization Certification, Coursera, December 2024
- Leadership Skills Certification, Coursera - June 2024
Timeline
Care Advocate Coordinator
PlushCare
08.2023 - Current
Nursing Student
Keiser University
08.2022 - 03.2023
Patient Scheduling Coordinator
Clermont Radiology
03.2020 - 12.2021
Patient Registration Coordinator
Advent Health Centra Care
08.2018 - 01.2020
- Microsoft 365 Fundamentals Specialization Certification, Coursera, December 2024
- Leadership Skills Certification, Coursera - June 2024
Bachelor of Science - Interdisciplinary Studies
Keiser University
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