Natalie Tacoronte
Oak Harbor,WA
Summary
Results-focused innovator dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
6
6
years of professional experience
Work History
Cosmetologist
Hair Cuttery
Virginia Beach, VA
02.2017 - 05.2022
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Processed payments, entering sales in register for prompt customer service.
- Created marketing advertisements to increase awareness of services and boost sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Answered phone calls and emails to schedule client appointments.
- Sanitized and organized station and tools by Department of health regulations and proper Covid health guidelines. (Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.)
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Sales Representative
JCPenney
Chesapeake, VA
11.2015 - 01.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Education
High School Diploma -
Rudy & Kelly Academy, A Paul Mitchell Partner School
Virginia Beach, VA09.2016
Skills
- Workflow Efficiency
- Memorization Techniques
- Product expertise
- Cash Register Operations
Timeline
Cosmetologist
Hair Cuttery
02.2017 - 05.2022
Sales Representative
JCPenney
11.2015 - 01.2017
High School Diploma -
Rudy & Kelly Academy, A Paul Mitchell Partner School
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