Lisa Washington
Chula Vista,VA
Summary
Results-focused employee dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
11
11
years of professional experience
Work History
Cosmetologist
The Haven Salon And Beauty Bar
2019.11 - 2021.12
- Performed all hair-related services in a safe and timely manner.
- Booked appointments, answered phones, greeted clients, handled payments, and performed opening and closing duties.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risks in shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Consistently received positive performance reviews from guests.
- Kept detailed records of customer information and services provided to increase return customers and stay organized.
Group Fitness Instructor
Foresight Fitness
2020.02 - 2021.11
- Managed group fitness classes of up to 40 members.
- Provided guidance and inspiration to class members and recommended additional fitness resources.
- Encouraged sustainable habits for health, fitness and well-being.
- Monitored client progress in group settings by assessing technique and form.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Enhanced client experience by maintaining motivational and supportive culture.
- Established classes to effectively match skill and learning levels of all participants.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
Esthetician
Viva Brazil!
2018.02 - 2019.09
- Provided skin care, waxing, lash lifts, spray tans, & body treatments to male and female clients
- Maintained spa appearance and cleanliness
- Provided personalized care to make clients feel comfortable
- Set up patient rooms and sterilized equipment
- Sold salon-exclusive skin care products and encouraged service upgrades, making sure to hit my sales goals each week
- Educated clients on skin care procedures and products
- Efficiently checked guest’s in and out using Booker software.
Cosmetologist • Hair Designer • Regis
2010.07 - 2016.06
- Provided excellent customer service and hair services to all clients
- Educated clients on hair care procedures and products making sure they understand their home hair care routine
- Pursued continuing education to learn new techniques
- Assisted salon in activities such as, staff meetings promotions, and housekeeping duties
- Promptly answered multi-line phone, returned client calls and scheduled appointments
- Conducted private client consultations.
Education
Makana Esthetics Wellness Academy
Completed the 1800 hour Cosmetologist course - undefined
Bellingham Beauty School
Skills
- Outstanding client care
- Strong communication skills
- Teamwork
- Self-motivating
- Superior attention to detail
- Client Consultations
- Customer Preferences
- Work Station Cleaning
- Originality and Creativity
- Workflow Efficiency
- Safety Training
- Client Satisfaction
- Appointment Booking
Accomplishments
Created new group workouts for up to 40 participants including modifications each week.
Continuously increased fitness class participation
Grew a large clientele in less than two years resulting in higher service and product sales.
Made the Dean's List at Concorde Career College by achieving a GPA of 93% or better.
Dean's List Achieving a Term GPA of 93% or better.
Received a Deans List Certificate for achieving a term grade point average of 93% or better.
Timeline
Group Fitness Instructor
Foresight Fitness
2020.02 - 2021.11
Cosmetologist
The Haven Salon And Beauty Bar
2019.11 - 2021.12
Esthetician
Viva Brazil!
2018.02 - 2019.09
Cosmetologist • Hair Designer • Regis
2010.07 - 2016.06
Makana Esthetics Wellness Academy
Completed the 1800 hour Cosmetologist course - undefined
Bellingham Beauty School
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