Alicia Espinoza
San Antonio,TX
Summary
Dynamic cosmetologist and supervisor with a proven track record at Natural Skin by Ali G and Avani, enhancing client satisfaction and team productivity through expert skincare treatments and effective leadership. Skilled in microdermabrasion and fostering outstanding client care, I've consistently delivered personalized services and achieved remarkable customer retention.
Overview
17
17
years of professional experience
Work History
Cosmetologist
Natural Skin by Ali G
01.2018 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
Supervisor
Avani
01.2008 - 01.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Education
Certificate - Beauty
Tru Sculpt
San Antonio, TX2020
Graduate Certificate - Cosmetology
Vogue
San Antonio, TX03.2019
Plasma Pen - Estethician
Estilistas USA
Houston, TX2019
USA Plasma Laser -
Estilistas USA
Houston, TX2018
Graduate Certificate - Medical Assistant
Central Country Regional Occupational
Anaheim, CA08.2008
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Client consultations
- Cosmetology
- Tool, equipment, and surface sanitizing
- Facial product application
- Anti-aging treatment
- Beauty tool sanitization
- Skin treatment
- Contouring
- Wrinkle reduction
- Skincare treatments
- Facial massage techniques
- Extractions and pore cleansing
- High-frequency machine use
- Microdermabrasion expertise
- Skincare product sales
- Spa retail sales
- Galvanic current treatments
- Anti-aging treatments
- Acne treatment specialization
- Manual lymphatic drainage
- Chemical facial peels
- Guest services expertise
- HydraFacials
- Radiofrequency skin tightening
- Product sales
- Hydrating body wrap procedures
- LED light therapy
- Outstanding client care
- Facial treatment customization
- Laser hair removal
- Skincare services
- Microdermabrasion treatments
Timeline
Cosmetologist
Natural Skin by Ali G
01.2018 - Current
Supervisor
Avani
01.2008 - 01.2018
Certificate - Beauty
Tru Sculpt
Graduate Certificate - Cosmetology
Vogue
Plasma Pen - Estethician
Estilistas USA
USA Plasma Laser -
Estilistas USA
Graduate Certificate - Medical Assistant
Central Country Regional Occupational
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