Natalie Tapia
Anaheim,CA
Summary
I am currently a junior pursuing a bachelor's degree in Business with a concentration in Marketing and Information Systems. I am passionate about understanding how businesses use data, technology, and marketing strategies to improve decision-making and create meaningful customer experiences.
Overview
3
3
years of professional experience
Work History
Business Operations Assistant
Precise HVAC Services Inc.
Anaheim, California
12.2023 - Current
- Communicate with technicians, clients, and vendors to coordinate services and ensure smooth business operations
- Design and maintain Excel spreadsheets to organize data, track materials, and improve operational efficiency
- Managed contracts and operational records to ensure compliance and support daily business activities
- Created reports on a regular basis for management review.
- Research and source materials to support project needs
Shift Manager
Jamba Juice
Orange, CA
01.2024 - Current
- Supervised and supported team members during shifts to enhance operational efficiency and deliver high-quality customer service
- Managed opening and closing procedures, cash handling, and register reconciliation
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved customer concerns to foster positive experiences and strengthen customer loyalty
- Maintained store organization, cleanliness, and operational efficiency in a fast-paced environment
- Promoted featured products and seasonal items to boost sales and raise product awareness among customers
- Assisted in setting up and coordinating in-store events and promotional activities
Team Member
Jamba Juice
Orange, California
04.2023 - 01.2024
- Delivered exceptional customer service by efficiently taking and processing orders, ensuring customer satisfaction.
- Promoted new products and seasonal offerings through engaging interactions with customers, enhancing their shopping experience.
- Ensured cleanliness and organization of workstations during shifts to support a positive work environment.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Bachelor's degree - Business Administration, Concentration Marketing and Information Systems
California State University, Fullerton
Fullerton, CA12-2028
Skills
- Google Ads
- Microsoft Office
- Data Visualization
- Adobe Photoshop
- Professional Communication
- Proficient in Spanish
Timeline
Shift Manager
Jamba Juice
01.2024 - Current
Business Operations Assistant
Precise HVAC Services Inc.
12.2023 - Current
Team Member
Jamba Juice
04.2023 - 01.2024
Bachelor's degree - Business Administration, Concentration Marketing and Information Systems
California State University, Fullerton