Natalie Therese Davis
Zion
Summary
Supervisor and Manager with over 21 years of extensive expertise in property management and cleaning services, demonstrating strong adaptability and decision-making skills. Skilled in implementing innovative training programs and methods to enhance team performance and client satisfaction, while excelling in legal compliance and problem analysis. Known for fostering cohesive team environments and driving continuous improvement and operational excellence.
Overview
23
23
years of professional experience
Work History
Supervisor Cleaner
Bird’s Five Star Cleaning Service’s
11.2020 - Current
- Lead cleaning team, ensuring top-quality service and client satisfaction.
- Mentor new staff, enhancing team performance and service quality.
- Implement eco-friendly methods, minimizing environmental impact.
- Managed client relationships, conducting thorough job estimates and smooth onboarding processes. Resolved complex cleaning challenges, maintaining the company’s reputation for excellence.
- Streamlined cleaning processes, boosting team efficiency and client satisfaction. Implemented data-driven improvements, enhancing service quality and operational effectiveness.
Property Manager
Vacasa
01.2016 - 03.2022
- Negotiated and executed booking rates through Vacasa & AirBnB, ensuring compliance with regulations with individual contracts & home insurance.
- Implemented marketing strategies, reducing vacancy rates and increasing guest retention.
- Administered contracts for services, enhancing property maintenance and security.
- Conducted thorough property assessments, ensuring compliance with regulations and delivering comprehensive status reports to owners for informed decision-making.
- Revamped service provider contracts, implementing cost-effective solutions for cleaning, maintenance, and security while maintaining high-quality standards.
- Cultivated strong relationships with property owners, guests, and service providers, creating a harmonious ecosystem for successful property management.
- Handled all business expenses refund’s for employees & sub contractors for each individual property.
- Went over and beyond to be available 24hrs a day, to take calls from guests or homeowner’s that needed assistance. I was able to use my years of Customer Service management skills to deescalate and resolved any issues involving staff or guests.
- Conducted comprehensive property assessments, ensuring regulatory compliance and delivering thorough status reports to owners for informed decision-making.
- Managed a team of up to 23 housekeepers and oversaw multiple properties across Vermont, fostering a cohesive work environment and ensuring operational excellence.
Co- Business Owner
All American Wood & Hard Surface Cleaning
06.2009 - 03.2022
- Managed the daily operations related to customer service, inventory management, and marketing.
- Oversaw staff by hiring and terminating, creating schedules, and tracking payroll.
- Negotiated contracts and agreements with business partners, and customers.
- Defined strategic plans and kept business on track to meet objectives. Oversaw all aspects of staff management, including recruitment, scheduling, and payroll, ensuring optimal team performance and operational efficiency.
- Fostered strong partnerships by negotiating favorable contracts with business associates and customers, enhancing company's market position.
- Cultivated strong business relationships by negotiating favorable contracts, strengthening market position and fostering long-term partnerships.
Apprentice
Local 9 Plumbers & Pipefitters
11.2009 - 12.2011
- Operated and maintained plumbing tools and equipment to ensure functionality and safety.
- Assisted in the installation of plumbing systems, adhering to blueprints and specifications.
- Conducted routine inspections on plumbing installations, identifying issues for corrective action.
- Collaborated with senior plumbers to learn advanced techniques and best practices in pipefitting.
Member Relations Specialist
AAA Mid-Atlantic
02.2003 - 11.2009
- Handled Emergency road service calls, and complaint calls. Any escalated calls, I handled professionally by listening carefully to the needs of each individual customer before offering appropriate solutions. Quickly retained information to be able to troubleshoot issues and resolve.
- Recorded details of inquiries and complaints to maintain up-to-date records of customer interactions and transactions. Analyzed data for process improvements.
- Drove customer satisfaction through prompt issue resolution and clear communication. Consistently met or exceeded performance metrics for call handling.
- Oversaw 28 towing contractors, ensuring accurate pay and meeting battery sales targets while resolving damages and maintaining strong contractor relations.
- Navigated multiple computer systems to streamline issue resolution, improving customer satisfaction through prompt problem-solving and clear communication.
Education
High School Diploma - undefined
Bordentown Regional High School
Bordentown, NJ06.2000
Skills
- Verbal Communication
- Written Communication
- Corrective Actions
- Attention to Detail
- Decision Making
- Adaptability
- Problem Analysis
- Customer Service
- Team Leadership
Timeline
Supervisor Cleaner
Bird’s Five Star Cleaning Service’s
11.2020 - Current
Property Manager
Vacasa
01.2016 - 03.2022
Apprentice
Local 9 Plumbers & Pipefitters
11.2009 - 12.2011
Co- Business Owner
All American Wood & Hard Surface Cleaning
06.2009 - 03.2022
Member Relations Specialist
AAA Mid-Atlantic
02.2003 - 11.2009
High School Diploma - undefined
Bordentown Regional High School