NATALIE THOMAS
McDonough,GA
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Great at problem-solving, decision-making that has contributed to company success.
Overview
21
21
years of professional experience
Work History
Front Office Manager and Nurse Scheduler
Apex Family Healthcare Services
Stockbridge, GA
11.2020 - Current
- Supervise front office team and coordinate front desk activities
- Conduct meetings, hire, evaluate, and develop team members
- Prepare management reports and organize office layout; order supplies and equipment
- Maintain office conditions and partner with HR to update policies
- Conduct new hire training and update employee directory
- Handle client complaints and assist with payroll documentation
- Create and manage Excel sheets for front office tasks.
Receptionist
Son’s Honda Group
McDonough, GA
03.2020 - 11.2020
- Operated switchboard, screening and forwarding calls
- Welcomed and directed visitors at the front desk.
Cashier/Sale Associate
JCPenney Corp
McDonough, GA
01.2019 - 01.2020
- Greeted customers and processed payments
- Assisted customers with locating items and handling returns/exchanges.
Medical Administrative Assistant
George Meggs, Cayman Islands
01.2013 - 01.2017
- Managed patient check-ins and phone inquiries
- Scheduled appointments and compiled medical records
- Processed insurance and maintained office supplies.
Receptionist/Customer Service Representative
Artista Salon, George Town
Islands
01.2010 - 01.2013
- Managed business operations, including HR responsibilities
- Ensured a welcoming environment and handled appointment bookings.
Student Service Officer
University College of the Caribbean, UCC
Kingston, Jamaica
10.2007 - 01.2010
- Developed and implemented marketing and public relations programs
- Coordinated student support services and maintained communication with students.
Data Entry Officer
University of the West Indies
Jamaica
01.2006 - 01.2007
- Accurately gathered and uploaded historical data into computer systems.
Records Keeping and Administrative Clerk
Ewarton Health Center
St. Catherine, .I., Jamaica
01.2004 - 01.2005
- Registered customers into the system and liaised with medical officials.
Program Coordinator
- Facilitated financial aid processes and tutorial scheduling.
Customer Service Representative
- Participated in open house sessions and assisted with marketing initiatives
- Office of the Most Distinguished The Rt
- Hon
- Edward George Phillip Seaga
Education
Associate Degree - Social Work
High School Certificate -
– English Language, Mathematics, Social Studies, Principles of Business, Human & Social Biology
NCTVET International Recognized Certificate in Customer Service -
Skills
- Policy and procedure modification
- Oral and writing communication
- Database administration
- Staff Management
- Issue handling
Timeline
Front Office Manager and Nurse Scheduler - Apex Family Healthcare Services
11.2020 - Current
Receptionist - Son’s Honda Group
03.2020 - 11.2020
Cashier/Sale Associate - JCPenney Corp
01.2019 - 01.2020
Medical Administrative Assistant - George Meggs, Cayman Islands
01.2013 - 01.2017
Receptionist/Customer Service Representative - Artista Salon, George Town
01.2010 - 01.2013
Student Service Officer - University College of the Caribbean, UCC
10.2007 - 01.2010
Data Entry Officer - University of the West Indies
01.2006 - 01.2007
Records Keeping and Administrative Clerk - Ewarton Health Center
01.2004 - 01.2005
Program Coordinator -
Customer Service Representative -
University of the West Indies - Associate Degree, Social Work
Ewarton High School - High School Certificate,
- NCTVET
International Recognized Certificate in Customer Service,