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Natalie Tucker
Sales, Pet Care, and Customer Service
Queens,NY
Work Preference
Summary
Results-oriented retail sales professional with expertise in customer service and product knowledge. Achieved sales targets by effectively communicating and addressing customer needs. Enhanced shopping experiences through strategic problem-solving and optimized store layout, improving product visibility and customer flow.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Pet Care
Petsmart
Norwalk
02.2008 - 02.2009
- Basic daily Pet Care of live animals (Avian, Reptile, Aquatic, & Small animals) in stock, Cashier, Stock, and Customer service.
- Responded quickly to customer inquiries related to pet care products or services offered.
- Greeted customers, answered their questions, and provided them with detailed information on pet care services.
- Counseled clients on pet care topics including nutrition requirements, exercise regimens, behavioral problems.
Aquatic Specialist/Pet Care Specialist
Petco
Norwalk
06.2006 - 02.2008
- Responded to customer inquiries regarding aquatic species and care solutions.
- Educated customers about proper pet care and aquatic habitat maintenance.
- Conducted regular health checks on fish and aquatic life for well-being.
- Assisted in setting up aquariums and maintaining optimal water conditions.
- Monitored facility operations to ensure adherence to health and safety regulations.
- Inspected all equipment to ensure proper functioning before each use.
- Managed inventory of aquatic products and ensured stock availability.
Food Sever
Friendlys
Darien
10.2004 - 05.2006
- A waitress at friendlys during lunch dinner. Bring out all food drinks desserts. Make all drinks and desserts. Cash out all my tables in my section.
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Upsold menu items to enhance guest dining experience effectively.
- A waitress at friendlys during lunch dinner. Bring out all food drinks desserts. Make all drinks and desserts. Cash out all my tables in my section.
Animal Care/Sales
Safari Stan Pets
Wilton
06.1998 - 07.2002
- General care and Sales of Puppies,Kittens,Fresh Water Fish,Small Animals, and Reptiles. Cashier, Customer service, Stock, and Returns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure availability of materials.
Veterinary Assistant
County Veterinary Hospital
Fairfield
08.2001 - 12.2001
- Restrained animals, bathed pets, maintained cleanliness of veterinarian offices, prepared exam rooms, assisted clients, and walked dogs.
- Prepared surgical instruments and equipment for veterinary surgeries and treatments.
- Monitored vital signs and behavior of animals during treatment and recovery.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Maintained cleanliness of exam rooms, surgical areas, and animal housing facilities.
- Educated pet owners on proper care, nutrition, and preventive health measures.
- Provided compassionate support to distressed pet owners during visits and emergencies, fostering trust and comfort in challenging situations.
- Documented patient information accurately in electronic health records, ensuring comprehensive and up-to-date records for each animal.
- Help Restrain Animals, Wash Animals, Clean Veterinarian offices, Set up Veterinarian Offices, assist clients, Walk dogs.
Education
HS - Hairdressing
J.M.Wright Techinal School
Stamford, CT, USA 06.1994 - 06.1998
Skills
- Animal handling
- Pet care experience
- Aquatic Care Lead
- Aquatic setup
- Nutritional Guidance
- Meal Preparation
- Vet Asst
- Customer Service
- Retail Sales
- Sales
- Inventory Management
- Record Keeping
- Transaction Handling
- Stock
- Kennel Asst
- Product knowledge
Timeline
Pet Care
Petsmart
02.2008 - 02.2009
Aquatic Specialist/Pet Care Specialist
Petco
06.2006 - 02.2008
Food Sever
Friendlys
10.2004 - 05.2006
Veterinary Assistant
County Veterinary Hospital
08.2001 - 12.2001
Animal Care/Sales
Safari Stan Pets
06.1998 - 07.2002
HS - Hairdressing
J.M.Wright Techinal School
06.1994 - 06.1998