NATALIE UMPHREY
Altamonte Springs,USA
Summary
Dedicated and compassionate professional specializing in correctional counseling, forensic psychology, and forensic mental health rehabilitation. Experienced in facilitating behavioral change among justice-involved clients, managing compliance in healthcare and correctional environments, while being committed to evidence-based practices, ethical service delivery, and interdisciplinary collaboration. Currently pursuing advanced skills and knowledge in Forensic Psychology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Criminal Justice Counselor
S.T.E.P.S. Inc.
Orange County, FL
08.2025 - Current
- Provide individual and group counseling to individuals in the community.
- Conduct parenting classes and substance use assessments aligned with rehabilitation goals inside the Orange County Jail.
- Create and implement treatment plans addressing substance use and criminogenic behaviors.
- Collaborate with correctional and clinical teams to support safe reentry, and reduce recidivism.
Competency Restoration Specialist
Aspire Health Partners
Orlando, FL
02.2024 - 08.2025
- Delivered court-ordered competency restoration services for individuals incarcerated and in the community.
- Conducted interviews, assessments, and documented readiness for legal proceedings.
- Maintained progress records in accordance with confidentiality and compliance standards.
- Attend all court staffings and hearings.
Risk Management Coordinator
Aspire Health Partners
Orlando, FL
09.2023 - 02.2024
- Investigated safety incidents involving staff and patients.
- Supported development of corrective-action and compliance plans.
- Partnered with leadership to implement and monitor risk-reduction strategies.
Dental Clinic Manager
AMCC Dental Clinic
Longwood, FL
01.2023 - 12.2023
- Managed clinic operations, scheduling, and inventory control.
- Supervised administrative and clinical teams, ensuring adherence to care standards.
- Maintained HIPAA compliance and high-quality service delivery.
Client Account Manager
CASS Information Systems
Columbus, OH
01.2016 - 12.2020
- Oversaw key corporate accounts and resolved complex billing issues.
- Improved client satisfaction by streamlining processes, reducing escalations by 50%.
- Trained and mentored staff on performance metrics and data accuracy.
Education
Ph.D. - Forensic Psychology
Walden University
12.2027
M.S. - Psychology
University of Phoenix
B.S. - Healthcare Management
University of Phoenix
A.A. - Healthcare Administration
University of Phoenix
Skills
- Correctional Counseling & Inmate Rehabilitation
- Forensic & Competency Restoration
- Substance Use Assessment & Treatment
- Case Documentation & Legal Reporting
- Crisis Intervention & De-escalation
- Risk Management & Compliance
- Team Leadership & Interdisciplinary Collaboration
- Healthcare Operations Management
- Data Tracking, EHR, & Digital Case Systems
Certification
- CPI - Crisis Prevention Intervention
- CPR Certified
- Child & Adolescent Counseling
- Depression Counseling
- Childhood Sexual Abuse Counseling
Timeline
Criminal Justice Counselor
S.T.E.P.S. Inc.
08.2025 - Current
Competency Restoration Specialist
Aspire Health Partners
02.2024 - 08.2025
Risk Management Coordinator
Aspire Health Partners
09.2023 - 02.2024
Dental Clinic Manager
AMCC Dental Clinic
01.2023 - 12.2023
Client Account Manager
CASS Information Systems
01.2016 - 12.2020
Ph.D. - Forensic Psychology
Walden University
M.S. - Psychology
University of Phoenix
B.S. - Healthcare Management
University of Phoenix
A.A. - Healthcare Administration
University of Phoenix