Work History
Education
Skills
Certification
Timeline
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NATALIE UMPHREY

Altamonte Springs,USA

Work History

Sexual Trauma Jail- Based Therapist

Victim Service Center of Central Florida
Orlando, FL
02.2026 - Current
  • Facilitated therapy sessions using evidence-based techniques and methodologies.
  • Provided individual and group therapy sessions to patients suffering from sexual trauma issues while incarcerated.
  • Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.

Criminal Justice Counselor

S.T.E.P.S. Inc.
Orange County, FL
07.2025 - Current
  • Provide individual and group counseling to individuals in the community.
  • Conduct parenting classes and substance use assessments aligned with rehabilitation goals inside the Orange County Jail.
  • Create and implement treatment plans addressing substance use and criminogenic behaviors.
  • Collaborate with correctional and clinical teams to support safe reentry, and reduce recidivism.

Competency Restoration Specialist

Aspire Health Partners
Orlando, FL
01.2024 - 07.2025
  • Delivered court-ordered competency restoration services for individuals incarcerated and in the community.
  • Conducted interviews, assessments, and documented readiness for legal proceedings.
  • Maintained progress records in accordance with confidentiality and compliance standards.
  • Attend all court staffings and hearings.

Risk Management Coordinator

Aspire Health Partners
Orlando, FL
08.2023 - 01.2024
  • Investigated safety incidents involving staff and patients.
  • Supported development of corrective-action and compliance plans.
  • Partnered with leadership to implement and monitor risk-reduction strategies.

Dental Clinic Manager

AMCC Dental Clinic
Longwood, FL
12.2022 - 11.2023
  • Managed clinic operations, scheduling, and inventory control.
  • Supervised administrative and clinical teams, ensuring adherence to care standards.
  • Maintained HIPAA compliance and high-quality service delivery.

Client Account Manager

CASS Information Systems
Columbus, OH
12.2015 - 11.2020
  • Oversaw key corporate accounts and resolved complex billing issues.
  • Improved client satisfaction by streamlining processes, reducing escalations by 50%.
  • Trained and mentored staff on performance metrics and data accuracy.

Education

Ph.D. - Forensic Psychology

Walden University
12.2027

M.S. - Psychology

University of Phoenix

B.S. - Healthcare Management

University of Phoenix

A.A. - Healthcare Administration

University of Phoenix

Skills

  • Correctional Counseling & Inmate Rehabilitation
  • Forensic & Competency Restoration
  • Substance Use Assessment & Treatment
  • Case Documentation & Legal Reporting
  • Crisis Intervention & De-escalation
  • Risk Management & Compliance
  • Team Leadership & Interdisciplinary Collaboration
  • Healthcare Operations Management
  • Data Tracking, EHR, & Digital Case Systems

Certification

  • CPI - Crisis Prevention Intervention
  • CPR Certified
  • Child & Adolescent Counseling
  • Depression Counseling
  • Childhood Sexual Abuse Counseling

Timeline

Sexual Trauma Jail- Based Therapist

Victim Service Center of Central Florida
02.2026 - Current

Criminal Justice Counselor

S.T.E.P.S. Inc.
07.2025 - Current

Competency Restoration Specialist

Aspire Health Partners
01.2024 - 07.2025

Risk Management Coordinator

Aspire Health Partners
08.2023 - 01.2024

Dental Clinic Manager

AMCC Dental Clinic
12.2022 - 11.2023

Client Account Manager

CASS Information Systems
12.2015 - 11.2020

Ph.D. - Forensic Psychology

Walden University

M.S. - Psychology

University of Phoenix

B.S. - Healthcare Management

University of Phoenix

A.A. - Healthcare Administration

University of Phoenix

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NATALIE UMPHREY