Natalie Wallace
LV Neurosurgery & Spine Care,LLC
Las Vegas,NV
39
years of professional experience
Detail-oriented professional with 20+ years experience specializing in patient coordination and surgical scheduling. Expertise in training and mentoring staff, driving improvements in clinic performance, and facilitating effective communication between patients and healthcare providers.
Work History
Surgery Scheduling Coordinator/ Clinical Assistant
24 Years 9 Months- Coordinated surgical schedules to optimize patient flow and minimize wait times.
- Communicated effectively with surgeons, staff, and patients regarding scheduling updates and changes.
- Managed electronic health records system to ensure accurate documentation of patient information.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries..
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Checked patients in and out and collected payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Trained new staff on office protocols and patient care standards to enhance team performance.
- Expedited prescription refills for patients under the supervision of healthcare providers, reducing medication lapses.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment for Staff and Patients.
Security Officer
5 Years 3 Months- Monitored premises to ensure safety and security of guests and staff.
- Responded promptly to emergencies, coordinating with local law enforcement and medical personnel.
- Conducted regular patrols to identify and mitigate potential hazards.
- Trained new security personnel on procedures and emergency protocols.
Correctional Officer
8 Years 11 Months- Conducted regular security checks to maintain order and prevent incidents within the facility.
- Supervised inmate activities, ensuring compliance with safety regulations and facility rules.
- Assisted in conflict resolution and safe environment.
- Collaborated with mental health professionals to address inmate needs and provide appropriate resources.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Interviewed Inmates during processing and going over history to classify Security Level.
- Completed intake paperwork, fingerprints, and searches.
Education
Certificate of Criminal Science
Diploma - Baking
High School Diploma
Skills
Workman's Comp Coordinator
HIPAA compliance
Obtaining authorizations
Patient coordination
Insurance verification
Procedure scheduling
Time management
Problem-solving abilities
Training and Mentoring
Patient Relations / Compassionate Communication
Patient experience Optimization
Lytec
Cerner
Citrix
Dignity Health
Microsoft
Excell
Outlook
Timeline
Surgery Scheduling Coordinator/ Clinical Assistant
LV Neurosurgery & Spine Care,LLC
11.2001 - CurrentRead More
Security Officer
The Orleans Hotel & Casino
12.1996 - 03.2002Read More
Correctional Officer
Cook County Department of Corrections
01.1988 - 12.1996Read More
Cook County Sheriff Department
Certificate of Criminal Science
Read More
Milwaukee Area Technical College
Diploma from Baking
Read More
Burlington High School
High School Diploma
Read More