Natalie VanMeter
Charlotte,NC
Summary
Customer-focused professional with a proven track record serving 200+ guests daily in fast-paced environments. Adept at multitasking, managing wait times, and ensuring positive first impressions. Recognized for reliability, strong communication, and turning first-time visitors into regulars.
Overview
2
2
years of professional experience
Work History
Barista
Smelly Cat Coffee House
Charlotte
11.2025 - 08.2026
- Collaborated with kitchen staff to ensure timely food delivery.
- Ensured maintenance of cleanliness in dining area to uphold safety protocols.
- Performed essential opening, closing, and shift transition tasks to maintain seamless cafe operations and readiness for customer service.
- Fostered a positive atmosphere and delivered outstanding service to elevate customer experiences and boost walk-in traffic.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling
- higher-end products to customers.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Operated point-of-sale system to efficiently process orders and payments.
- Assisted in maintaining cleanliness and organization of dining areas and kitchen spaces.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess/Server
El Maya Mexica Restaurant
Leesburg, Ga
09.2025 - 11.2025
- Welcomed and seated guests, ensuring a warm and friendly atmosphere.
- Assisted in managing reservations and optimizing table turnover rates.
- Provided menu information and answered guest inquiries promptly.
- Monitored dining area cleanliness and maintained safety standards.
- Handled cash transactions accurately while processing payments efficiently.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Barista
Ellianos Coffee
Leesburg, Ga
09.2024 - 10.2025
- Prepared and served high-quality coffee beverages following standard recipes and customer preferences.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Collaborated with team members to improve workflow efficiency during peak hours of operation.
- Received positive feedback from customers for friendly demeanor and prompt service delivery.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
High School Diploma -
Lee County High School
Leesburg Ga05.2024
Skills
- Time management
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Exceptional customer service
- Order taking
- Safe food handling
- Excellent memory
- POS systems
- Hospitality service expertise
- Basic math
- Multitasking and organization
- Clear communication
- Workflow management
- Hospitality and accommodation
- Speedy and efficient
- Adaptable and flexible
Timeline
Barista
Smelly Cat Coffee House
11.2025 - 08.2026
Hostess/Server
El Maya Mexica Restaurant
09.2025 - 11.2025
Barista
Ellianos Coffee
09.2024 - 10.2025
High School Diploma -
Lee County High School