Natalie Vera
West Covina,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Bartender/Banquet Server
Glendora Countryclub
07.2024 - Current
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Poured wine, beer, and cocktails for patrons.
- Balanced daily registers and generated sales reports for management.
- Greeted guests with friendliness and professionalism.
Bartender
Muchas Gracias Mexican Food
Whittier, California
04.2024 - Current
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Resolved customer complaints in a professional manner.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Developed new cocktail recipes based on customer preferences.
- Demonstrated a thorough knowledge of spirits, beer, wine, mixers, garnishes, and other beverage ingredients.
- Managed opening, closing duties including setting up, breaking down the bar area.
- Assisted in training new bartenders on proper techniques.
- Prepared alcoholic and non-alcoholic beverages according to standard recipes.
- Interacted with guests to ensure satisfaction with their experience.
- Maintained an organized and clean bar area.
- Created seasonal drinks for special occasions.
- Used POS system to input orders, create checks and issue receipts.
- Received cash and card payments for balances owed.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Bartender
Rebel Yell Bar and Steakhouse
West Covina, CA
03.2022 - 03.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Authorization Coordinator
Golden Years Home Health, Inc
San Dimas, CA
01.2021 - 12.2023
- Receive Case Files
- Review patient information related to cases
- Coordinate all patient services in coordination with RN Case Manager
- Process payroll
- Act as a liaison by auditing active accounts for clients, providing feedback for improvement to management and facilitating communications among Agency's personnel, client/client's family members and physicians.
- Draft HMO authorizations requests and submit in a timely manner
- Communicate/follow up with clinicians for additional information to ensure authorization requests are not missing information and are accurate
- Handle high volume, multi-line phones.
- Extensive data entry
- Assist with HR files and physical therapy case management
- Evaluate insurance information for new and established patients
- Obtain physicians referrals, authorization, and pre-certifications for established and new patients
Marketing Communications Manager and Receptionist
Get Thin Treatments (Medical Spa)
Claremont, CA
01.2021 - 12.2021
- Developed social media marketing strategies within budget limit to help brand company and increase sales.
- Managed social media forums to maximize reach and understanding of company's services.
- Documented client records and information.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Managed daily operation for front and back office
Receptionist
Verita Salon
Monrovia, CA
07.2018 - 03.2020
- Scheduled appointments and maintained appointment calendar
- Directed guests and answered general questions
- Monitored logbooks
- Balanced daily cash deposits and processed bank transactions
- Sorted incoming mail and directed to correct personnel each day.
Education
Cosmetology -
Paul Mitchell The School
Pasadena, CA08.2020
High School Diploma -
Covina High School
Covina, CA06.2017
Skills
- Data Entry
- Inventory
- Accounts Receivable/Payable
- Invoice processing
- Document Preparation
- Medical Terminology
- Electronic Health Records
- HMO Authorizations
- Payroll Processing
- Health codes compliance
- Beverage Preparation
- Cash and credit transactions
- Food Preparation
- Payment Processing
- Beverage supply orders
- Organizational ability
- Marketing and sales experience
Timeline
Bartender/Banquet Server
Glendora Countryclub
07.2024 - Current
Bartender
Muchas Gracias Mexican Food
04.2024 - Current
Bartender
Rebel Yell Bar and Steakhouse
03.2022 - 03.2024
Authorization Coordinator
Golden Years Home Health, Inc
01.2021 - 12.2023
Marketing Communications Manager and Receptionist
Get Thin Treatments (Medical Spa)
01.2021 - 12.2021
Receptionist
Verita Salon
07.2018 - 03.2020
Cosmetology -
Paul Mitchell The School
High School Diploma -
Covina High School