Natalie Verdin
Flint,MI
Summary
Dynamic Mortgage Loan Officer with over a decade of experience in customer relations and decision-making specializing in underserved communities. Proven ability to evaluate client financial profiles and provide tailored mortgage options, driving successful outcomes and compliance with lending regulations and guidelines.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Comerica Bank
Farmington Hills, MI
01.2013 - Current
- Evaluated client financial profiles to determine mortgage eligibility and identify suitable loan products.
- Facilitated communication between clients, underwriters, and real estate agents to streamline loan processes.
- Analyzed market trends and interest rates to provide informed advice on mortgage options.
- Developed customized mortgage solutions based on client needs and financial goals.
- Mentored junior loan officers in industry best practices and compliance regulations.
Bilingual Customer Service Specialist
Osiris Innovations Group
Auburn Hills, MI
01.2010 - 09.2011
- Provided bilingual support to customers, enhancing communication and resolving inquiries effectively.
- Developed training materials for new hires, improving onboarding processes and service quality.
- Managed customer interactions through various platforms, ensuring consistent and timely responses.
- Analyzed customer feedback to identify trends, contributing to service improvement initiatives.
Bilingual Customer Service Representative
H&K Norwood
Rochester, MI
01.2009 - 01.2010
- Responded to customer inquiries in both English and Spanish, enhancing communication and service accessibility.
- Resolved customer complaints effectively, ensuring high levels of satisfaction and loyalty.
- Utilized CRM software to track interactions and manage customer accounts efficiently.
- Collaborated with team members to streamline processes, improving response times for inquiries.
Income Maintenance Aide
Lorain County Job And Family Services
Elyria, OH
01.2000 - 07.2007
- Completed intake and processing public assistance applications.
- Worked with clients and representatives to assist them in finding resources for assistance programs
- Assisted with data collection and income calculations to determine eligibility for assistance programs
Education
Bachelor of Science - Business
Baker College
Flint, MI05-2019
Skills
- Goal oriented
- Relationship sellin
- Residential mortgage lending regulations
- Analytical and critical thinking
- Customer relations
- Decision-making
Certification
- NMLS #1135212
- Limited lines property and casualty
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Loan Officer
Comerica Bank
01.2013 - Current
Bilingual Customer Service Specialist
Osiris Innovations Group
01.2010 - 09.2011
Bilingual Customer Service Representative
H&K Norwood
01.2009 - 01.2010
Income Maintenance Aide
Lorain County Job And Family Services
01.2000 - 07.2007
Bachelor of Science - Business
Baker College