Natalie Wallace
Los Angeles,CA
Summary
Proven track record of safe driving and exceptional problem-solving skills, demonstrated across roles at Hub Group and Cash America. Achieved a clean driving record and enhanced customer loyalty through effective dispute resolution. Showcases a strong work ethic and self-motivation, ensuring reliability and adherence to safety practices.
Overview
15
15
years of professional experience
Work History
Truck Driver
Hub Group
09.2022 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Truck Driver
Surcal Transportation
10.2021 - 09.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Bus Driver
Mv Transporation
04.2017 - 05.2021
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Customer Service Representative
Cash America
10.2009 - 11.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Compton High School
Compton, CA06.2002
Skills
- Strong Work Ethic
- Self-motivation and discipline
- Safe Driving Practices
- Dependable and reliable
- Customer Service
- Filing
- Money handling
Timeline
Truck Driver
Hub Group
09.2022 - Current
Truck Driver
Surcal Transportation
10.2021 - 09.2022
Bus Driver
Mv Transporation
04.2017 - 05.2021
Customer Service Representative
Cash America
10.2009 - 11.2012
Compton High School
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