Natalie Wallace
Bridgeton,NJ
Summary
Experienced with tenant relations, facilities management, and administrative tasks. Utilizes effective communication and problem-solving abilities to address tenant needs and streamline operations. Track record of fostering positive tenant relationships and maintaining organized property management systems.
Knowledgeable Tenant Services Coordinator touting 7 years of expertise handling multitude of daily issues with exceptional poise. Tactful individual liaising with vendors, tenants, management staff and outside contractors. Promoting exemplary skills in preparing in-depth reports, writing memos and scheduling services.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Tenant Services Coordinator/Social Services Assistant
Bridgeton Housing Authority
Bridgeton, NJ
10.2018 - Current
- 7 years Facilitated in-home support services for senior clients.
- 100% Enhanced residents' quality of life by providing housekeeping and food shopping services. Streamlined weekly laundry processes to ensure residents' needs were met. Improved access to healthcare by assisting with paperwork and medical appointments. Conducted thorough yearly intake assessments to maintain program eligibility. Connected residents with external agencies for comprehensive support services.
- Coordinated tenant communications to ensure timely resolution of inquiries and issues.
- Developed tenant orientation materials, enhancing understanding of policies and procedures.
- Participated in regular safety inspections to identify potential hazards and ensure a safe living environment for all residents.
- Facilitated client access to housing resources and social services.
- Assisted with the development of policy and procedure documentation, ensuring organizational compliance with regulatory requirements.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
- Facilitated group sessions for clients focused on skill-building and personal development, fostering a supportive environment for growth.
Sales Associate
7-Eleven
Bridgeton, NJ
03.2018 - 10.2019
- I stock all the drinks and full up the cooler. And organize.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided 100% outstanding customer service.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Coordinated with stock team to expedite restocking of high-demand items.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Packer
Seabrook Brothers & Sons
Seabrook NJ
03.2009 - 10.2016
- Kept work areas neat, 24/7 clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Safely and securely loaded items to prevent damage during transport.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- 7 years Stocked warehouse efficiently by comparing item numbers with storage locations.
- Prepared and checked outbound shipments for accuracy.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
High School -
Cumberland Regional High School
Seabrook NJ06.2009
Skills
- Office administration expertise
- Physical material handling
- Human resources management
- Tenant relations
- Strong organization
- Verbal and written communication
- Tenant relationship cultivation
- Time management
- Problem-solving abilities
- Reliability
- Excellent communication
- Clear communication
- Client relations
Certification
Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Tenant Services Coordinator/Social Services Assistant
Bridgeton Housing Authority
10.2018 - Current
Sales Associate
7-Eleven
03.2018 - 10.2019
Packer
Seabrook Brothers & Sons
03.2009 - 10.2016
High School -
Cumberland Regional High School