Natalie Wallraff
Minneapolis,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Waitress
Elevage Hospitality
05.2021 - Current
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Supported the needs of five-person wait staff who attended to the specific needs of countless customers daily for the restaurant with social relevancy and intentionality.
Lead Server and Bartender
Applebees Bar And Grill
05.2016 - 05.2021
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Cashier and Merchandise Specialist
Aldi
06.2020 - 03.2021
- Assisted customers with returns, and refunds, and resolved transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Arts - Communication And Rhetoric
University of Minnesota - Morris
Morris, MN06.2020
Bachelor of Arts - Theatre Arts
University of Minnesota - Morris
Morris, MN06.2020
Skills
- Memory retention
- Conflict and Complaint Resolution
- Team Collaboration
- Guest Relations Management
- Adaptable and Flexible
- Reliable and Responsible
- Ability to Lift 30 Pounds
- Team Leadership
Timeline
Waitress
Elevage Hospitality
05.2021 - Current
Cashier and Merchandise Specialist
Aldi
06.2020 - 03.2021
Lead Server and Bartender
Applebees Bar And Grill
05.2016 - 05.2021
Bachelor of Arts - Communication And Rhetoric
University of Minnesota - Morris
Bachelor of Arts - Theatre Arts
University of Minnesota - Morris
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