Natalie Wallraff
Minneapolis,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Waitress
Elevage Hospitality
Blaine, MN
05.2021 - Current
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Supported the needs of five-person wait staff who attended to the specific needs of countless customers daily for the restaurant with social relevancy and intentionality.
Lead Server and Bartender
Applebees Bar And Grill
Blaine, MN
05.2016 - 05.2021
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Cashier and Merchandise Specialist
Aldi
Blaine, MN
06.2020 - 03.2021
- Assisted customers with returns, and refunds, and resolved transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Arts - Communication And Rhetoric
University of Minnesota - Morris
Morris, MN06.2020
Bachelor of Arts - Theatre Arts
University of Minnesota - Morris
Morris, MN06.2020
Skills
- Memory retention
- Conflict and Complaint Resolution
- Team Collaboration
- Guest Relations Management
- Adaptable and Flexible
- Reliable and Responsible
- Ability to Lift 30 Pounds
- Team Leadership
Timeline
Waitress
Elevage Hospitality
05.2021 - Current
Cashier and Merchandise Specialist
Aldi
06.2020 - 03.2021
Lead Server and Bartender
Applebees Bar And Grill
05.2016 - 05.2021
Bachelor of Arts - Communication And Rhetoric
University of Minnesota - Morris
Bachelor of Arts - Theatre Arts
University of Minnesota - Morris