Natalie Washington
Euless,TX
Summary
Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in several states.. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and Software. Strong mathematical, customer service and data entry skills.
Overview
23
23
years of professional experience
Work History
Title Specialist
IAA
01.2024 - Current
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Communicated with customers to resolve common title issues.
- Calculated and remitted state sales tax, service, and other charges.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Examined land records and identified potential problems with title search results.
- Utilized various online databases and public land records to verify ownership information.
Customer Care Service Representative
SSG
06.2023 - 11.2023
- Providing excellent customer service and support
- Assist customers with product or account information.
- Responded to customer needs through competent customer service and prompt problem-solving
- Investigated and resolved accounting, service and delivery concerns
Document Processor
Eagle Business Service
01.2022 - 09.2023
- Inputting employee's data in the system
- Processing documents and scanning paperwork.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage
Customer Service/Fulfillment
GM Financial
07.2018 - 12.2021
- Perform customer request via Phone, email
- Update address, phone and name changes
- Perform account maintenance, extensions for payment, balance account on late fees.
- Set up new customer accounts and updated existing profiles with latest information
- Reconciled customer accounts and identified discrepancies for further investigation
Cash and Trade Rep2
Citigroup
10.2016 - 05.2018
- Verify signatures and required information on checks
- Match statements with batches of canceled checks by account numbers
- Retrieve checks returned to customers in error, adjusting customer accounts and answering inquiries about errors as necessary
- Implement scanning or other automated data entry procedures, using imaging devices and document imaging software
- Train and assist staff with computer usage.
Direct Care Specialist
Arc of Rensselaer
03.2013 - 04.2015
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning
- Arranged transportation and accompanied patients to doctors' offices and errands
Receptionist
J&J Alloys
02.2010 - 03.2013
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Organized, maintained and updated information in computer databases
- Helped office staff prepare reports and presentations for internal or client-related use
Operation Specialist
PNC Bank
08.2007 - 11.2009
- Compile, sort and verify the accuracy of data before it is entered
- Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
Operation Specialist
SunTrust
04.2004 - 08.2007
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Item Processor
Hudson River Bank
09.2001 - 01.2004
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
- Reconcile records of bank transactions
- Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
Education
GED -
High School Equivalency Diploma
Queens, NY09.1993
Skills
- Quality control measures
- Title processing
- Renewals management
- Title Research
- Organizational abilities
- Document Review
- Deadline Management
- Data Entry
- Multitasking
- Team Collaboration
- Attention to Detail
- Microsoft Office
- Document Scanning
- Complaint resolution
- Paperwork Processing
- Call Management
Timeline
Title Specialist
IAA
01.2024 - Current
Customer Care Service Representative
SSG
06.2023 - 11.2023
Document Processor
Eagle Business Service
01.2022 - 09.2023
Customer Service/Fulfillment
GM Financial
07.2018 - 12.2021
Cash and Trade Rep2
Citigroup
10.2016 - 05.2018
Direct Care Specialist
Arc of Rensselaer
03.2013 - 04.2015
Receptionist
J&J Alloys
02.2010 - 03.2013
Operation Specialist
PNC Bank
08.2007 - 11.2009
Operation Specialist
SunTrust
04.2004 - 08.2007
Item Processor
Hudson River Bank
09.2001 - 01.2004
GED -
High School Equivalency Diploma
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