Natalie White
Chandler,AZ
Summary
Detail-oriented, motivated leader with 13 years of government experience providing dedicated conflict resolution, case management and public service. Offering strong skills in case file management, confidentiality, and professionalism in high conflict situations. Detail orientated as well as a team player who is able to lead and follow directions, orders, policy and procedures. Organized to handle a high-intensity workload.
Overview
23
23
years of professional experience
Work History
Director Of Sports Club
Seville Golf And Country
01.2021 - Current
- Supervise over thirty employees and 7 different divisions on property.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Handle all complaints and come to a resolution for the client and employer.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Boosted member satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Monitored expenditures to mitigate risk of overages.
- Train new employees on proper protocols and customer service standards.
- Assist in recruiting, hiring and training of team members.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Online Fitness Coach
To The Core Fitness
06.2021 - Current
- Increase client fitness levels by developing personalized workout plans tailored to their needs and goals.
- Develop a diverse range of workout programs to accommodate different fitness levels, preferences, and time constraints.
- Educate clients on the importance of proper form during exercises to minimize injury risk effectively.
- Provide guidance on goal-setting strategies for clients to maintain motivation throughout their fitness journey.
- Provide clients with nutrition and lifestyle advice to support overall health and wellness.
Gym Owner
To The Core Fitness
11.2014 - 06.2021
- Started a brick and mortar business and grew the business to a 6 month wait list.
- Enhanced overall client satisfaction by consistently listening to my clients and offering a high level of training.
- Managed daily operations of the gym, including staff scheduling, conflicts, equipment maintenance, and financial oversight.
- Achieved growth in membership numbers by offering special promotions, referral incentives, and targeted advertising campaigns.
- Recruited hired, trained, and motivated a team of professional fitness instructors to deliver exceptional service to clients.
- Expanded gym''s service offerings into specialized areas such as health coaching, nutrition consultations and targeted fitness programs catering diverse clientele needs.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Supervisor of Adult Probation and Parole
State Of Alaska Department Of Corrections
03.2013 - 11.2015
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained high level of conflict resolution and confidentiality.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved offender rehabilitation by conducting thorough assessments and creating individualized case plans.
- Enhanced community safety by monitoring and supervising probationers and parolees in compliance with court orders.
- Reduced recidivism rates by providing offenders with resources, guidance, and support to successfully reintegrate into society.
- Collaborated with treatment providers, law enforcement agencies, and community organizations for effective supervision and intervention strategies.
- Ensured accurate record-keeping by maintaining detailed documentation of offender progress, violations, and actions taken.
- Conducted regular home visits, employment checks, and drug screenings to confirm compliance with probation or parole conditions.
- Recommended changes to probation or parole conditions based on offender behavior and progress, ensuring fair treatment within legal guidelines.
- Testified effectively in court hearings regarding offender compliance, progress, or violations as needed for informed judicial decisions.
Therapeutic Court Probation Supervisor
State Of Alaska
04.2012 - 03.2013
- Maintained professionalism with offenders, public, court in very high stress situations.
- Created and maintained a working relationship with rehabilitation centers, law enforcement, public defenders office, district attorneys office, and other agencies.
- Enhanced community safety by supervising high-risk probationers and conducting thorough field visits.
- Created new filing system to reflect confidentiality of probationers in a pre sentence court order.
- Collaborated with multidisciplinary teams to create comprehensive treatment plans for offenders, reducing recidivism rates.
- Facilitated communication between courts, law enforcement agencies, and community resources for effective case coordination.
- Reduced recidivism rates through diligent supervision and monitoring of probationers'' activities.
- Upheld legal standards by maintaining current knowledge on laws, policies, procedures related to probationary practices.
Security Supervisor
The Plaza LLC
03.2011 - 03.2012
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Handled daily conflicts from vendors, employees, and public in a fair and professional way.
- Streamlined communication between staff, ensuring prompt response to potential threats or concerns.
- Met with public and created special events and organized security for all functions.
Court Visitor
SE Alaska Professional Services
03.2011 - 03.2012
- Investigated individualized case plans of conservator for clients, focusing on their specific needs and goals for greater independence.
- Collaborated with families, legal professionals, and other public agencies to ensure conservatorship arrangements that best served the interests of clients.
- Maintained accurate case documentation.
Police Officer, School Resource Officer, Detective
Ketchikan Police Department
05.2002 - 03.2011
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Served as a school resource officer, improving relationships between youth and police through positive interactions and educational programs.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Recorded facts to prepare reports documenting incidents and activities.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Increased awareness of domestic violence issues by conducting community outreach and educational presentations.
- Solved complex homicide cases, DV cases, sexual assault cases, financial crime cases, etc. by conducting thorough investigations and utilizing advanced forensics techniques.
- Obtained and served search warrants related to ongoing cases.
911 Dispatcher
Ketchikan Police Department
05.2001 - 05.2002
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Followed established protocols for professional handling of emergency situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- File management.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Education
High School Diploma -
Ketchikan High School
Ketchikan, AK05.1998
Some College (No Degree) - General Studies
University of Alaska Anchorage
Anchorage, AKSome College (No Degree) - Criminal Justice
Alaska Police Academy
Sitka, AKSkills
- Strategic Planning and Execution
- Business Management
- Legal Knowledge
- Court Procedures
- Organizational Leadership
- Public relations
- Interpersonal skills
- Decision making
- Conflict resolution
- Effective communication
Timeline
Online Fitness Coach
To The Core Fitness
06.2021 - Current
Director Of Sports Club
Seville Golf And Country
01.2021 - Current
Gym Owner
To The Core Fitness
11.2014 - 06.2021
Supervisor of Adult Probation and Parole
State Of Alaska Department Of Corrections
03.2013 - 11.2015
Therapeutic Court Probation Supervisor
State Of Alaska
04.2012 - 03.2013
Security Supervisor
The Plaza LLC
03.2011 - 03.2012
Court Visitor
SE Alaska Professional Services
03.2011 - 03.2012
Police Officer, School Resource Officer, Detective
Ketchikan Police Department
05.2002 - 03.2011
911 Dispatcher
Ketchikan Police Department
05.2001 - 05.2002
High School Diploma -
Ketchikan High School
Some College (No Degree) - General Studies
University of Alaska Anchorage
Some College (No Degree) - Criminal Justice
Alaska Police Academy
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