Natalie Wiggins
Hallandale Beach
Summary
Don't let your request expire! Complete, SIGN and return ALL pages of this application in time to arrive by 07/19/2025. Questions? Go to www.netbenefits.com/clevelandclinic or call 888-388-2247 Authorized to work in the US for any employer
Overview
35
35
years of professional experience
Work History
Coordinator III
Cleveland Clinic
Weston
11.2025 - Current
- Coordinated scheduling for patient appointments and staff meetings
- Maintained accurate records and updated patient information in the database.
- Contributed innovative ideas and solutions that improved team performance and service outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve service-related issues.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction levels.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service
- Assisted callers by providing accurate information through Cancer Answer Line services.
Customer Service Representative Specialist
Cleveland Clinic
Weston
07.2018 - Current
- Answered high volume calls to communicate with doctors' offices regarding patient diagnoses and facilitated scheduling appointments on WEBS and MYCHART.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information on features, pricing, and availability
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions, resulting in a XX% decrease in escalated cases
- Identified opportunities for process improvement within the customer service department and implemented new strategies that reduced average handling time by XX%
- Implemented new strategies for process improvement within customer service department, resulting in reduced average handling time.
- Suggested enhancements for customer experience based on feedback received during interactions, aiming to align services with customer expectations.
- Effectively handled irate or upset customers by remaining calm under pressure and actively listening to their concerns before offering appropriate solutions
- Provided customer service for patient medical needs, assisting new patient registrations, managing high-volume calls, and coordinating with various doctors' offices to troubleshoot issues while maintaining 100% QA adherence with zero errors.
General Clerk Two
Broward County Schools
Hollywood
07.1992 - 07.2022
- Overseeing the front office, communication with parents and students daily, approving lunch forms, Administered medication to students according to health guidelines., Working side by side with Administration.
- Coordinated schedules and communicated effectively with staff and families.
- Processed incoming documents and maintained organized filing systems.
- Coordinated schedules and facilitated communication between staff and families.
Customer Service
Global Response
Fort Lauderdale
10.2015 - 05.2018
- National Geographic, Lane Bryant and Catherine's Customer Service Representative
- Managed high volume of incoming customer calls, ensuring timely and effective resolution of inquiries
- Document call information in a paperless environment
- Utilizing the company database
- Facilitated customer orders, enhancing overall customer satisfaction and retention
- Identified and addressed customer issues
- Provided training on fitting techniques
- Provided additional support in various tasks
- Maintained perfect quality assurance scores
Community Liaison-Court Liaison
Broward County School Board
10.1991 - 06.2014
- Liaised with Broward County Courthouse, assisted judges in juvenile education, and communicated regularly with probation officers to coordinate education initiatives, while compiling daily reports on juvenile supervision activities for district schools.
- Completed daily reports on student progress and activities, and held weekly meetings with principals to discuss student filings and support.
- Coordinated events to promote student engagement and community involvement.
- Coordinated events that enhanced student engagement and fostered community involvement.
- Completed daily reports detailing student progress and activities. on each student's filing reports. Meetings with Principals weekly.
District Community Liaison
Broward County School Board
06.2000 - 06.2008
- Conducted home visits to engage families in the B-tip program.
- Facilitated effective communication between schools and community organizations to enhance collaboration and resource sharing.
- Coordinated events to promote school programs and resources.
- Created outreach materials to actively engage families and stakeholders in school programs and resources.
Teacher Associate
Broward County School Board
10.1991 - 06.2000
- Assisted teacher in implementing activities for students with special learning needs, fostering an inclusive learning environment. Supported children in computer lab sessions, overseeing children doing lunchtime, Provided support for classroom tasks and activities. Giving medication to students inside the clinic on campus.
- Assisted teachers in classroom management and lesson delivery.
- Organized classroom materials and maintained a tidy learning environment.
- Supervised children in the computer lab and during lunchtime, ensuring a safe and supportive environment.
Education
Social Work (Certificate) -
Barry University College
Miami, FLDiploma -
Hallandale High School
Hallandale Beach, FLVocational -
Sheridan Vocational School
Hollywood, FLSkills
- Patient scheduling
- Patient registration
- Schedule management
- Quality assurance
- Data entry
- Record keeping
- Epic
- MYCHART
- WEBS
- INDRADIEM
- Database management
- Communication skills
- Verbal and written communication
- Team collaboration
- Problem solving
- Time management
- Customer service
- Verbal and written communication
Awards
Commendable Performance, 12/01/24, Exhibits the Cleveland Clinic values. Provides quality care shows empathy towards callers and caregivers. Team player. Always willing to assist.
Timeline
Coordinator III
Cleveland Clinic
11.2025 - Current
Customer Service Representative Specialist
Cleveland Clinic
07.2018 - Current
Customer Service
Global Response
10.2015 - 05.2018
District Community Liaison
Broward County School Board
06.2000 - 06.2008
General Clerk Two
Broward County Schools
07.1992 - 07.2022
Community Liaison-Court Liaison
Broward County School Board
10.1991 - 06.2014
Teacher Associate
Broward County School Board
10.1991 - 06.2000
Social Work (Certificate) -
Barry University College
Diploma -
Hallandale High School
Vocational -
Sheridan Vocational School