Patrice Hammond
San Francisco,CA
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.
Overview
12
12
years of professional experience
Work History
Remote Clinical Practice Coordinator III
UCSF
12.2023 - Current
- Referrals (incoming referral entry) and handling all referral WQs
- Schedule Surgeries
- Facilitated communication between physicians, nurses, front office staff, and other clinical personnel regarding patient needs and care plans.
- Performed data entry into EPIC
- PT scheduling (my chart)
- Administrative operations
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Verified insurance benefits for patients prior to their appointment date.
- Tracked patient referrals from outside sources ensuring they are processed according to established protocols.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated patient scheduling, referrals, consultations, and diagnostic testing as needed.
- Supervised the daily operations of a clinical practice setting, including staffing assignments and workflow processes.
Owner/ Operator
Tailored Tresses
10.2018 - 12.2023
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Delegated work to staff, setting priorities and goals.
- Delivered excellent customer service to clients and fellow employees.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Day-to-day business operations
Medical Administrative Assistant
Hayes Valley Surgery Center
11.2017 - 10.2018
- Provided administrative support to clinical staff as needed.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Maintained current, organized, and efficient office inventories.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
- Maintained a filing system for patient records and physician orders.
- Processed incoming mail such as invoices, payments and correspondence.
- Coordinated with internal departments such as medical staff services or risk management to resolve any issues identified during the verification process.
- Checked applications for missing information and organized all paperwork.
- Prepared correspondence for various departments concerning credentialing updates or requests for additional information.
Operating Room Coordinator/ Patient Access Rep
California Pacific Medical Center, Hospital
09.2014 - 11.2017
- Day-to-day Administrative task
- OR Schedule Management
- Ordering office supplies
- Planning events for OR staff
- Assisting Nurse Supervisor
- Actively monitored patient flow through the OR suites to ensure maximum efficiency while maintaining quality standards of care.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Communicated with patients with compassion while keeping medical information private.
- Served as a liaison between patients, hospital administration, medical staff, and insurance companies regarding billing issues.
- Maintained accurate records of surgeries performed daily in the Operating Room.
- Ensured that all necessary paperwork was completed prior to surgery.
Office Manager
Apex Care
Daly City, CA
08.2013 - 09.2014
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed, scheduled and coordinated office functions and activities for employees.
- Heavy Calendar Management for CEO
- Arranging Travel for CEO
- Processed payroll accurately ensuring all employees were paid on time.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided training to all new caregivers
- Ordered supplies and equipment to maintain adequate inventory levels.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided administrative support to management team including preparing reports and presentations.
Education
Certification - Executive Assistant
International Association of Professions College
01-2024
Some College (No Degree) - Business Administration
Chabot College
Hayward, CASkills
- Microsoft Office Suite (Outlook, Excel, Powerpoint, Word)
- Apex/ Epic
- Medical Terminology
- Case management
- Patient outreach
- Medical Records Management
- Operations Management
- Scheduling and Calendar Management
- Travel Coordination
- Quality Assurance
- Strong Problem Solver
- Resourceful
- Strong Analytical Skills
- Strong Interpersonal/ Communication Skills
- Administrative Support
- Professional Communication
- Patient scheduling
- Insurance verification
- Data entry
- Administrative operations
- Patient communication
- Workflow optimization
- Team collaboration
- Customer service
- Conflict resolution
- Time management
- Records management
- HIPAA compliance
Timeline
Remote Clinical Practice Coordinator III
UCSF
12.2023 - Current
Owner/ Operator
Tailored Tresses
10.2018 - 12.2023
Medical Administrative Assistant
Hayes Valley Surgery Center
11.2017 - 10.2018
Operating Room Coordinator/ Patient Access Rep
California Pacific Medical Center, Hospital
09.2014 - 11.2017
Office Manager
Apex Care
08.2013 - 09.2014
Certification - Executive Assistant
International Association of Professions College
Some College (No Degree) - Business Administration
Chabot College