Mandi Toyambi
Troy,OH
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Manager – Training & Development
Aya Healthcare
06.2022 - Current
- Lead a team of 13 payroll representatives, ensuring timely and accurate completion of weekly tasks.
- Designed and implemented a revamped onboarding program for new leaders with training, check-ins, and resource development.
- Created and maintained payroll flowcharts, templates, and process guides, streamlining team efficiency.
- Spearheaded monthly Extravaganza workshops, managing presenters, polls, and SharePoint resources.
- Collaborated across Payroll, Recruitment, Billing, Finance, and HR to deliver customized training and process improvements.
- Developed systems for timekeeping, reporting, and inquiry tracking, reducing errors and improving compliance.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Collaborated with other departments to align training programs with organizational goals and objectives.
Payroll Representative
Aya Healthcare
10.2020 - 06.2022
- Acted as the payroll system expert for assigned client facilities.
- Conducted proactive payroll audits to ensure healthcare providers were paid accurately and on time.
- Reconciled timekeeping data and resolved errors in collaboration with facility contacts.
- Collaborated with facility staff and assisted with billing tasks to resolve discrepancies.
- Maintained strong client/provider relationships through responsive payroll support.
- Managed payroll data entry and processing for 250 employees to comply with predetermined company guidelines.
Quality Assistant
East Georgia Regional Medical Center
08.2020 - 10.2020
- Supported Quality, Infection Control, and Employee Health teams with compliance and administrative tasks.
- Maintained policies, procedures, reports, and records in line with regulatory standards.
- Assisted with screenings and departmental audits; utilized systems including Cerner, SENDSS, GRITS, and Sentri7.
Operations Coordinator
University of Cincinnati Medical Center
06.2019 - 06.2020
- Coordinated position control management and personnel requisitions.
- Served as a liaison between finance, payroll, HR, and patient care services.
- Oversaw data management for the scheduling division.
Leasing & Marketing Manager
Annex of Richmond
09.2017 - 06.2019
- Supervised staff and managed a community of 200+ residents.
- Coordinated events, marketing campaigns, and outreach partnerships with local colleges/businesses.
- Achieved leasing certification and increased occupancy through innovative marketing strategies.
Office Aide
D.I. Beck
09.2016 - 08.2017
- Processed and documented 200+ customer orders daily with accuracy and timeliness.
- Maintained organized office systems while supporting fulfillment and packaging.
Education
Bachelor of Business Administration - Sports Marketing & Management
Indiana University
Richmond, INSkills
- Workday / Kronos
- Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)
- Google Workspace (Sheets, Docs, Drive, Calendar)
- Entrata
- Cerner, SENDSS, GRITS, Sentri7
- Learning management systems
- Organizational development
- Training facilitation
- Mentoring
Timeline
Manager – Training & Development
Aya Healthcare
06.2022 - Current
Payroll Representative
Aya Healthcare
10.2020 - 06.2022
Quality Assistant
East Georgia Regional Medical Center
08.2020 - 10.2020
Operations Coordinator
University of Cincinnati Medical Center
06.2019 - 06.2020
Leasing & Marketing Manager
Annex of Richmond
09.2017 - 06.2019
Office Aide
D.I. Beck
09.2016 - 08.2017
Bachelor of Business Administration - Sports Marketing & Management
Indiana University
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