NATALIE WILLIAMS
Williston,ND
Summary
CPC-certified medical coding and revenue cycle leader with extensive experience in coding, billing, and team development. Strengthened productivity and client satisfaction through practical workflow implementations and coder mentorship, contributing to operational efficiency across diverse healthcare environments.
Overview
10
10
years of professional experience
Work History
Coding Manager
Visualutions
Spring, TX
04.2026 - Current
- Lead coding operations with responsibility for workflow efficiency, coder support, productivity, quality, and client outcomes.
- Developed and implemented coding workflows that minimized rework and enhanced operational efficiency across multiple clients and platforms.
- Implemented athenaOne worklists that increased coder effectiveness and productivity.
- Created streamlined athenaOne HOLD/MGRHOLD process to route issues to appropriate coder or AR team member, clarifying workflow and reducing unnecessary touches.
- Developed client-specific “workapedia” as centralized resources for coders working across different clients and platforms.
- Piloted audit process for challenging client, strengthening communication between Coding and AR through enhanced workflow tools.
- Mentored and supported coders through one-on-one, small-group, and team education; guided staff in prioritization, deadlines, complex coding questions, efficiency, and accuracy.
- Maintain strong client relationships by identifying concerns, gathering feedback, troubleshooting issues, and developing practical solutions.
- Supported professional and institutional coding across Epic, athenaOne, and eClinicalWorks, including primary care, OB, physical therapy, and hospital coding.
Office Manager / Coding & Billing
North Star Family Clinic
Williston, ND
11.2021 - 02.2024
- Managed coding, billing, credentialing, medical-record requests, payment posting, refunds, and administrative functions, ensuring smooth operations in a private medical practice.
- Processed insurance denials by auditing patient records and researching procedure and diagnosis codes, facilitating appropriate reimbursement.
- Collaborated with physicians and healthcare providers to clarify patient services and documentation; reviewed charts for accuracy and completion.
- Helped train new staff in patient registration and supported daily practice operations.
Medical Coder/Biller
Trenton Community Clinic
Trenton, ND
05.2019 - 11.2021
- Identified approximately $100,000 in previously missed charges within the first three months of employment.
- Reviewed clinical documentation and assigned diagnosis and procedure codes using ICD-10-CM, CPT, HCPCS, and EHR/RPMS.
- Collaborated with healthcare providers to resolve documentation and coding questions, auditing denied claims to identify reimbursement issues.
- Executed coding, billing, and chart-completeness review while providing additional support to clinic operations.
Patient Accounts
Conifer Health Solutions
Williston, ND
05.2016 - 05.2019
- Submitted claims per billing and compliance guidelines, posted payments, and processed refunds to ensure accurate revenue cycle management.
- Resolved inquiries related to patients, payers, billing, claims, and payments; reconciled statements and transferred balances to appropriate payers for timely resolution.
- Balanced daily deposits and credit card payments following company procedures to maintain accurate financial records.
Education
Certified Professional Coder (CPC) -
AAPC
Skills
- Professional & Institutional Coding
- ICD-10-CM
- CPT
- HCPCS
- Epic
- AthenaOne
- EClinicalWorks
- Quality assurance
- Coding compliance
- Process improvement
- Coder training
- Team leadership
- Critical thinking
Credentials
CPC
Leadership Highlights
- Promoted to Coding Manager in 04/26 after progressing through coding and Team Lead responsibilities.
- Received a 4.69/5 'Role Model' reviewer rating on the 2026 performance evaluation.
- Recognized for exceptional critical thinking, problem solving, teamwork, client focus, and process improvement.
- Built workflow improvements that increased coder productivity, reduced rework, and strengthened collaboration between Coding and AR.
- Identified approximately $100,000 in missed charges early in tenure at Trenton Community Clinic.
Timeline
Coding Manager
Visualutions
04.2026 - Current
Office Manager / Coding & Billing
North Star Family Clinic
11.2021 - 02.2024
Medical Coder/Biller
Trenton Community Clinic
05.2019 - 11.2021
Patient Accounts
Conifer Health Solutions
05.2016 - 05.2019
Certified Professional Coder (CPC) -
AAPC