Natalie Willimus

• Executed daily tasks related to the shipping of goods (invoicing, Bol, labels, BCB’s (customs paperwork)
• Assisted the production coordinator with certain daily tasks (labels, BT, payroll approval, etc.)
• Compiled data for the production of various lists/reports (Absenteeism, forklift efficiency, employee list, product specifications, cleaning log)
• Directed and coordinated maintenance work on various types of lifting and freight transport equipment
• Coordinated building and grounds maintenance work. This included, but was not not limited to: HVAC, snow removal, landscaping, gates, docks, and railway maintenance
• Planned the purchase of production accessories including, but not limited to: Inks, pallets, EPI, first aid products, stretch film, strapping, boxes and adhesive tape
• Contributed to the improvement and management of manufacturing operations:
  • Participated in continuous improvement projects.
  • Proposed, improved and compiled performance indicators.
  • Identified any security hazards with employee participation.
  • Ensured employees adopted methods focused on safety, accuracy, and performance.
• Participated in all operations meetings.
• Assisted in preparing reports and presentations for management meetings.
• Replaced the production coordinator or shipping manager as needed in the event of absence (vacation, illness, etc.)
• Coordinated project schedules, ensuring alignment with team goals and deadlines.
• Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
• Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
• Streamlined communication between departments, enhancing operational efficiency with establishment of clear protocols.
• Facilitated effective communication channels between senior management and staff contributing to cohesive and informed workplace.
• Increased customer service success rates by quickly resolving issues.
• Proofread and edited documents for accuracy and grammar in both French and English.

• Secured special permits across Canada and United States for compliance with regulations.
• Ensured legal compliance of all drivers regarding oversized and overweight loads.
• Provided timely support to drivers to address operational needs efficiently.

• A division of Groupe Robert.

• Optimized trucker routes before dispatch, enhancing delivery efficiency.
• Coordinated driver activities for timely pickups and deliveries.
• Planned and transmitted routes to drivers based on operational requirements.
• Verified timesheets to ensure accurate payroll processing.
• Handled customer requests and prepared quotes to meet specific needs.
• Followed up with customers to build trust and enhance satisfaction.
• Identified customer needs and resolved issues promptly and effectively.

• Motorized delivery of Le Journal de Montréal, Le Devoir, etc.
• Residential and commercial
• 7 days a week

• Oversaw after-sales call center and warehouse staff of 13 employees.
• Resolved after-sales issues promptly for customers in-store and via phone.
• Ensured timely responses to customer inquiries through team management.
• Followed up on manufacturing issues related to product quality.
• Developed, composed, and enforced organizational policies and processes.

• Updated and verified inventory levels to ensure operational efficiency.
• Supported assembly of beds and furniture, contributing to timely deliveries.
• Responded to technical inquiries from customers, facilitating effective solutions.
• Efficiently resolved customer complaints to uphold service standards.
• Made decisive actions regarding warranties, defects, and quality issues while following up with customers.

2006- Promotion: Claims Dept. Supervisor

• Managed fleet of 16 tractor/trailers across Canada and United States.
• Issued necessary permits for drivers to ensure compliance.
• Verified safety standards for trucks, providing guidance to drivers.
• Maintained security by updating documents, files, stickers, and plates for compliance.
• Oversaw each trucker's route across Canada and United States.
• Resolved issues with customs and State Troopers when drivers encountered problems.

• Processed customer calls for transportation companies and completed permit applications electronically.
• Facilitated the customer service department by dispatching permits to drivers.
• Substituted for management during absences, ensuring continuity in operations.

• Orchestrated travel logistics for general manager's business trips, ensuring smooth execution.
• Protected sensitive information by redacting letters, memos, and similar documents.
• Handled switchboard duties to support effective communication efforts.
• Optimized filing processes to improve access to critical documents.