Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Wilson

Phoenix,AZ

Summary

Highly skilled Phlebotomist possessing relevant experience in fast-paced healthcare environments. Strong abilities in patient care, quality control and data management make for efficient and safe blood collection procedures. Demonstrated skills in building rapport with diverse patients, ensuring comfort during venipuncture processes. Previous roles have resulted in increased efficiency and improved patient satisfaction rates.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Assistant/Phlebotomist

Gray Hawk Medical Group
Scottsdale, AZ
03.2025 - Current
  • Assisted physicians by taking vital signs, histories, and preparing patients for examinations.
  • Administered injections and medications as directed by physicians to facilitate care.
  • Managed phone calls, scheduled appointments, and greeted visitors in a professional manner.
  • Collected patient samples for laboratory testing in accordance with protocols.

Laboratory Assistant

Paradigm Laboratory
Peoria, AZ
11.2024 - 03.2025
  • Conduct routine and specialized urine drug tests with 100% accuracy, ensuring timely results.
  • Collect and prepare urine samples following strict procedural guidelines, guaranteeing sample integrity.
  • Process and verify test orders for proper documentation and patient information.

Front Desk Agent

American Parking and Services
Phoenix, AZ
05.2024 - 11.2024
  • Efficiently greeted and assisted patients, streamlining the intake process to minimize wait times.
  • Verified patient insurance details and handled billing information with high accuracy, reducing billing errors.
  • Managed appointment scheduling and ensured accurate patient location updates within the system.

Medical Assistant

Affiliated Urologists
Phoenix, AZ
01.2024 - 06.2024
  • Prepared exam and treatment rooms, ensuring all necessary supplies are readily available.
  • Assisted physicians with procedures such as bladder scans, flow rates, and bladder catheterizations.
  • Performed urine dipstick tests and assisted with bladder instillations.
  • Processed and managed patient paperwork and medical records.

Medical Assistant/Phlebotomist

QC Kinetix
Phoenix, AZ
06.2023 - 01.2024
  • Performed venipunctures on patients, ensuring minimal discomfort and maximum precision.
  • Recorded patient vitals, including blood pressure, temperature, and pulse rate.
  • Provided compassionate patient care and explained procedures to ease patient anxiety.

Clinical Lab Assistant

Mountain Vista Medical
Mesa, AZ
01.2021 - 05.2023
  • Performed venipunctures and safely processed specimens for laboratory testing.
  • Ensured specimen labeling, organization, and proper handling in accordance with safety guidelines.
  • Answered phones and addressed patient or healthcare provider inquiries regarding lab results.

Phlebotomist

Aerotek
Phoenix, AZ
07.2020 - 05.2023
  • Conducted venipunctures and processed blood and urine samples for analysis.
  • Monitored patients before and after specimen collection, ensuring comfort and well-being.
  • Managed specimen send-outs to external labs and confirmed receipt of samples.

Mobile Phlebotomist

Central Clinical Laboratories
Phoenix, AZ
07.2018 - 07.2020
  • Maintained a professional demeanor while working independently in patient homes.
  • Delivered high-quality patient care with an emphasis on professionalism and empathy.

Lab Assistant/Mobile Phlebotomist

LabRad Diagnostics
Phoenix, AZ
03.2018 - 07.2018
  • Coordinated specimen pick-ups and deliveries with external labs and hospitals.
  • Conducted routine lab tests such as hematology, coagulation, and urinalysis.

Phlebotomist

Highland Laboratories
Tempe, AZ
07.2017 - 03.2018
  • Performed venipunctures for blood collection and processed samples for medical testing.
  • Conducted quality control checks on equipment and instruments before use.
  • Performed urine dipstick tests and documented results for patient records.
  • Collected H-Pylori breath test samples and ensured safe handling and processing.

Phlebotomist

Bio-Reference Laboratories, Inc.
Scottsdale, AZ
01.2015 - 07.2017
  • Ensured samples were correctly labeled, organized, and transported to labs.
  • Communicated with patients about lab procedures to reduce anxiety.
  • Ensured compliance with HIPAA and OSHA standards in all lab and patient interactions.

Education

Some College (No Degree) - Medical Assistant

Apollo College
Phoenix, AZ
01-1995

Skills

  • Venipuncture techniques
  • Laboratory specimen handling
  • Vital signs measurement
  • Customer service
  • Effective communication
  • Time management
  • First Aid/CPR
  • Organization and time management

Certification

Certified Medical Assistant - Valid 11/2024 to 11/2025

Certified Phlebotomy Technician - Valid 12/2023 to 12/2024

GED - Rio Salado

BLS Certification - Valid 03/2024 to 03/2026

Timeline

Medical Assistant/Phlebotomist

Gray Hawk Medical Group
03.2025 - Current

Laboratory Assistant

Paradigm Laboratory
11.2024 - 03.2025

Front Desk Agent

American Parking and Services
05.2024 - 11.2024

Medical Assistant

Affiliated Urologists
01.2024 - 06.2024

Medical Assistant/Phlebotomist

QC Kinetix
06.2023 - 01.2024

Clinical Lab Assistant

Mountain Vista Medical
01.2021 - 05.2023

Phlebotomist

Aerotek
07.2020 - 05.2023

Mobile Phlebotomist

Central Clinical Laboratories
07.2018 - 07.2020

Lab Assistant/Mobile Phlebotomist

LabRad Diagnostics
03.2018 - 07.2018

Phlebotomist

Highland Laboratories
07.2017 - 03.2018

Phlebotomist

Bio-Reference Laboratories, Inc.
01.2015 - 07.2017

Some College (No Degree) - Medical Assistant

Apollo College

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