Natalie Woods
Moody,AL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, demonstrated at PNC Bank. Proven ability to build relationships and resolve conflicts, while effectively managing cash handling and drawer balancing. Committed to fostering a positive environment through proactive engagement and effective communication.
Overview
10
10
years of professional experience
Work History
Preschool Teacher
First Baptist Kindergarten and Daycare
Pell City, AL
07.2021 - 03.2025
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
Teller
PNC Bank
Springville, AL
07.2015 - 05.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
Retail Keyholder
Justice Tween Brands
Leeds, AL
11.2014 - 07.2015
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
- Assisted store cashiers during peak sales times.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Spearheaded promotional events within the store to increase brand awareness and drive customer engagement.
- Rearranged racks and shelving based on seasonal planograms.
- Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Balanced cash registers at end of shift and filled out necessary reports.
Education
Associate In Applied Science - General Studies
Jefferson State Community College
Birmingham, ALAssociate Of General Studies - General Studies
University of Alabama At Birmingham
Birmingham, ALHigh School Diploma -
Saint Clair County High School
Odenville, AL05.2012
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Friendly
- Relationship building and management
- Goal-oriented focus
- Patience and empathy
- Stress tolerance
Additional Information
Certified Volunteer Firefighter 2016-2019
Licensed EMT 2017-2022
Timeline
Preschool Teacher
First Baptist Kindergarten and Daycare
07.2021 - 03.2025
Teller
PNC Bank
07.2015 - 05.2019
Retail Keyholder
Justice Tween Brands
11.2014 - 07.2015
Associate In Applied Science - General Studies
Jefferson State Community College
Associate Of General Studies - General Studies
University of Alabama At Birmingham
High School Diploma -
Saint Clair County High School