Natalie C. James
Austin,Texas
Summary
Dynamic Customer Success and Account Management professional offering expertise in building partnerships, consulting, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
Work History
Account Manager
Oracle NetSuite
06.2022 - Current
- Manages portfolio of 20 named accounts within the Oracle NetSuite customer base to provide consultative services, increase customer engagement and drive strategy to address service delivery and/or renewal risk
- Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused on overall service experience
- Maximize NPS, customer satisfaction, return on investment and utilization for a portfolio of customers
- Provide on-site and off-site assessments as well as some consultative services for a portfolio of customers
Account Manager
Verkada, Inc
11.2021 - 06.2022
- Established successful account relationships by building rapport and maintaining consistent communication
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth
- Maximize NPS, customer satisfaction, return on investment and utilization for a portfolio of customers
- Researched competitor activity and used findings to develop sales growth strategies
Territory Manager
Citrix Systems
05.2020 - 09.2021
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth
- Worked to build and foster strong Citrix relationships within managed territory of Medium Business accounts
- Acted as a consultant to align on business priorities, make recommendations, and educate current accounts on new Citrix products and how to gain more value of their existing Citrix assets
Mid-Market Account Executive
WalkMe, Inc
11.2019 - 05.2020
- Presented WalkMe solutions using a value-based approach by investigating business problems, interfacing with all levels of the target organization, including senior executives to create a compelling business case to drive sales
- Oversaw an opportunity sales pipeline and account development for new and existing clients
- Prioritized and managed multiple projects within specifications and budget restrictions
- Leveraged technical, business and financial acumen to communicate with client executives and their respective teams.
Manager, Sales & Operations
Citrix Systems
02.2017 - 11.2019
- Managed a team of 12 Individual Contributors in all aspects of sales pipeline, including staff mentorship and professional development, performance evaluation, and motivation
- Substantially supported 20% Year-over-Year growth through strategic planning to attain sales objectives
- Coordinated with senior leadership regarding strategic planning to meet corporate goals and business development objectives
- Represented Citrix at Chamber of Commerce, recruitment events, and community service projects; commanded fundraising campaigns of several Raleigh Boys and Girl Club events
Account Executive
Citrix Systems
06.2015 - 02.2017
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Managed sales process from prospecting to follow-up in addition to personal sales pipeline
- Consistently met or exceeded quarterly sales objectives in addition to managing sales process, demonstrations, marketing material development, sales agreements and negotiations, and mentoring sales colleagues in best practices and revenue growth
Education
Master of Science - Chemistry
University of California, Los Angeles (UCLA)
Los Angeles, CA2011
Bachelor of Science - Chemistry
Spelman College
Atlanta, GABachelor of Arts - Philosophy
Spelman College
Atlanta, GASkills
- Strategic Planning and Implementation
- Client Relationship Management
- Project and Program Management
- Cross-Functional Team Leadership
- Business and Process Analysis
- Staff Development Programs
- Excellent Presentation Skills
Timeline
Account Manager
Oracle NetSuite
06.2022 - Current
Account Manager
Verkada, Inc
11.2021 - 06.2022
Territory Manager
Citrix Systems
05.2020 - 09.2021
Mid-Market Account Executive
WalkMe, Inc
11.2019 - 05.2020
Manager, Sales & Operations
Citrix Systems
02.2017 - 11.2019
Account Executive
Citrix Systems
06.2015 - 02.2017
Master of Science - Chemistry
University of California, Los Angeles (UCLA)
Bachelor of Science - Chemistry
Spelman College
Bachelor of Arts - Philosophy
Spelman College
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