Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Natalie Chetto

Vista,CA

Summary

Dedicated Quality Manager and Certified Phlebotomy Technician with extensive experience in regulatory compliance, auditing, and healthcare services. A detail-oriented professional with strong leadership, communication, and problem-solving skills, dedicated to improving efficiency and maintaining high standards of safety and quality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Quality Manager Rep

BioLife Plasma Services
05.2021 - Current

Ensures compliance with regulatory and safety standards.

  • Monitor and ensure compliance with cGMP, FDA, and state regulations.
  • Conduct internal and external audits to maintain safety and quality assurance.
  • Provide feedback, resolve conflicts, and train staff on compliance procedures. - Support operational improvements, and maintain donor satisfaction.
  • Support operational improvements, and maintain donor satisfaction.

Front Desk Assistant

Planet Fitness
10.2018 - 05.2021
  • Assisted customers with inquiries, and maintained the cleanliness of the facility.
  • Managed financial transactions, organized receipts, and handled deposits.
  • Monitored inventory and restocked merchandise as needed.

Sales Lead Associate

Francesca's
10.2016 - 10.2018
  • Supervised store operations, managed merchandise displays, and ensured smooth transactions.
  • Handled financial responsibilities, including opening and closing duties, and bank deposits.
  • Delivered excellent customer service, and assisted in training new employees.

Education

B.S. - Kinesiology, Exercise Science

California State University, San Bernardino
San Bernardino, CA
06-2023

A.A. - Kinesiology

Chaffey Community College
Rancho Cucamonga, CA
05-2019

Skills

  • Regulatory Audits and Process Enhancement
  • Phlebotomy expertise and clinical procedures
  • Team Leadership and Professional Development
  • Customer Relations and Conflict Resolution
  • Proficient in Microsoft (Word, Excel, PowerPoint)
  • Fluent in English and Spanish

Certification

  • Phlebotomy Technician I (CA Certified)
  • CPR & First Aid Certified (Infant & Adult)
  • Deans List, Cal State San Bernardino (Spring 2022)

Timeline

Quality Manager Rep

BioLife Plasma Services
05.2021 - Current

Front Desk Assistant

Planet Fitness
10.2018 - 05.2021

Sales Lead Associate

Francesca's
10.2016 - 10.2018

B.S. - Kinesiology, Exercise Science

California State University, San Bernardino

A.A. - Kinesiology

Chaffey Community College
Natalie Chetto