NATALIEN BROWN
Ruskin,FL
Summary
Experienced, reliable, and highly motivated Senior Claims Adjuster with over 20 years of excellent customer service skills. Able to effectively manage a diverse caseload by identifying exposure, evaluating coverage, investigating claims, and peacefully negotiating and mediating assigned claims. Committed to fairness, thoroughness, and good faith in every claim handled. Strong written and oral communication skills contribute to success in effectively communicating with clients and colleagues.
Overview
18
18
years of professional experience
Work History
SENIOR COMPLEX CLAIM ADJUSTER
KIN Insurance
01.2023 - Current
- Senior licensed adjuster in the complex unit
- Main point of contact on first party and transfer claims in the complex unit handling all aspects of property claims
- Mediation representative and corporate representative assigned to mediate claim through the DFS, in relation to dispute and complaints
- Experience with large loss claims over $150K
- Complex adjuster with advanced negotiation skills
- Day to day interaction with various entities, assisting both internal and external customers.
- Liaison and claims handler on Attorney and Public Adjuster represented claim files
- Responsible for all aspects of claim handling related to policy including coverage determination, payments, supplement, claim correspondence
- Assign appropriate vendors to assist with the investigation of the claim
- Drafts statement of loss to summarize damages, payments, and underlying policy coverage.
- Conducts interviews, gathers detailed information, and completes field investigations.
- Identifies and collects evidence and determined value to specific claim to properly assess conditions.
- Complies with company and insurance client's guidelines in claims processes, estimate writing and closing of claims, resulting in positive closings.
- Adheres to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Ability to multitask and meet deadlines in compliance with state compliance and regulations
- Stretch-role in leadership during high volume events and during team lead absence
SENIOR CLAIM ADJUSTER
KIN INSURANCE
05.2022 - 01.2023
- Licensed 620 staff claims adjuster and file handler servicing as the initial point of contact on first party catastrophe and daily claims
- Negotiating and discussing settlement of claims
- File review of general loss reports, photo reports and estimates
- Identifying claims involving liability, subrogation, and special investigations unit and referring when necessary
- Ensuring proper reserves are set and remain in compliance with state regulations and compliance
- Properly identifying policy coverage, conditions, and exclusion to make a coverage determination and identify coverage damages
- Complying with company and insurance client's guidelines in claims processes, estimate writing and closing of claims, resulting in appropriate and effective claim processing
- Indemnifying both internal and external customers to include policy holder, vendors, and experts assigned on claim matters
- Drafts claim correspondence and statement of loss to summarize damages, payments, and underlying policy coverage
- Provides written and oral communication to involved claim parties as needed
- Assists with mentoring and training of peers.
CLAIM ADJUSTER
PROGRESSIVE HOME
01.2019 - 05.2022
- Licensed 620 staff claims adjuster and file handler servicing as the initial point of contact on first party catastrophe and daily claims
- Negotiating and discussing settlement of claims
- File review of general loss reports, photo reports and estimates
- Identifying claims involving liability, subrogation, and special investigations unit and referring when necessary
- Ensuring proper reserves are set and remain in compliance with state regulations and compliance
- Properly identifying policy coverage, conditions, and exclusion to make a coverage determination and identify coverage damages
- Complying with company and insurance client's guidelines in claims processes, estimate writing and closing of claims, resulting in appropriate and effective claim processing
- Indemnifying both internal and external customers to include policy holder, vendors, and experts assigned on claim matters
- Drafts claim correspondence and statement of loss to summarize damages, payments, and underlying policy coverage
- Provides written and oral communication to involved claim parties as needed
- Assists with mentoring and training of peers.
SENIOR COURT CLERK
PINELLAS COUNTY CLERK OF THE CIRCUIT COURT
11.2006 - 01.2019
- Attended various court hearings
- Prepared all case files and related legal documents
- Completed court minutes of court proceedings
- Prepared court dispositions
- Served on civil and criminal trials as sole custodian of all court records and evidence
- Collaborated with Court Judges, State Attorney, Public Defenders and Defense Attorneys
- Administered oaths
- Published jury trial verdicts
- Certified various court related and legal documents
- Trained and mentored new employees
- Provided written and oral communication to involved related parties as needed
- Provided both internal and external customers with various court requested information.
Education
ASSOCIATES OF ARTS DEGREE -
ST. PETERSBURG COLLEGE
CLEARWATER, FL06.2019
620 INSURANCE ADJUSTER LICENSE - undefined
CENTRAL FLORIDA SCHOOL OF INSURANCE
CLEARWATER, FL01.2019
HIGH SCHOOL DIPLOMA - undefined
DUNEDIN HIGH SCHOOL
DUNEDIN, FL06.1996
Skills
- Excellent customer service skills
- Excellent written and oral communication skills
- Leadership skills
- High degree of Negotiation and problem-solving skills
- Ability to understand and interpret policy and law
- Ability to prioritize, organize, and strategically plan projects, task, and assignments to include time management
- Experience with mediations
- Experience with claims systems
- Experience with testing and implementing new business process in testing and live environment
- Xactimate specialist
- ILX Construction Training
- Virtual Estimating Training
Timeline
SENIOR COMPLEX CLAIM ADJUSTER
KIN Insurance
01.2023 - Current
SENIOR CLAIM ADJUSTER
KIN INSURANCE
05.2022 - 01.2023
CLAIM ADJUSTER
PROGRESSIVE HOME
01.2019 - 05.2022
SENIOR COURT CLERK
PINELLAS COUNTY CLERK OF THE CIRCUIT COURT
11.2006 - 01.2019
620 INSURANCE ADJUSTER LICENSE - undefined
CENTRAL FLORIDA SCHOOL OF INSURANCE
HIGH SCHOOL DIPLOMA - undefined
DUNEDIN HIGH SCHOOL
ASSOCIATES OF ARTS DEGREE -
ST. PETERSBURG COLLEGE
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