Natallia Crawford
Raeford,NC
Summary
A dynamic recent graduate with a strong background in customer service, showcasing exceptional communication skills, meticulous attention to detail, and adept problem-solving abilities. Highly adaptable and organized, eager to transition into an entry-level HR role, leveraging transferable skills effectively. Seeking an opportunity to gain hands-on experience in HR practices and contribute to fostering a positive work environment within the organization.
Overview
3
3
years of professional experience
Work History
Amazon DA Team Lead
Munn-Express Delivery & Logistics
04.2023 - Current
- Provides exemplary customer service by extending warm greetings to customers and offering assistance with service inquires
- Diligently inspect vehicles before and after every trip to assess performance and maintenance requirements
- Achieves on-time deliveries by selecting optimal and efficient routes
- Coach team members in techniques necessary to complete job tasks
- Establishes open and professional relationships with team members to achieve quick resolutions for various issues before or during load-out
Team Member
Sheetz
03.2022 - 04.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Assisted guests in finding specific products, answered questions, and offered product advice
- Moved swiftly between different stations to assist with meal preparations
- Monitored inventory to keep an adequate stock of food items and supplies
Health Concierge
Aetna, A CVS Health Company
09.2021 - 11.2021
- Utilized active listening and communication skills to address member inquiries
- Verified member demographics and insurance information in electronic systems
- Processed telephone calls and triaged problems per company standards and policies
- Educated members on various elements of benefit plan information and available services created to enhance overall customer service experience
General Merchandise
Target
07.2021 - 09.2021
- Provided excellent customer service by answering questions, addressing concerns, and resolving issues
- Carried out duties within fast-paced retail environment, providing organized stocking methods
- Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items
- Collaborated with team members to achieve sales goals and maintain store standards
Digital Personal Shopper
Walmart
09.2020 - 06.2021
- Provided guests with comprehensive assistance through merchandise selection and location
- Organized and prioritized tasks and worked within strict timeframes and deadlines to reach goals
- Consulted with guests regarding their needs and addressed concerns
- Answered incoming telephone calls to provide store, product, and service information to guests
Education
North Carolina A&T State University
Greensboro, NC12.2023
Skills
- Communication
- Meticulous attention to detail
- Conflict resolution
- Adaptability
- Organization
- Microsoft Office
- Teamwork
- Empathy
- Time management and multitasking
- Self-motivation
Timeline
Amazon DA Team Lead
Munn-Express Delivery & Logistics
04.2023 - Current
Team Member
Sheetz
03.2022 - 04.2023
Health Concierge
Aetna, A CVS Health Company
09.2021 - 11.2021
General Merchandise
Target
07.2021 - 09.2021
Digital Personal Shopper
Walmart
09.2020 - 06.2021
North Carolina A&T State University
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