Nataly Benitez
Saint Hedwig,TX
Summary
Dynamic Dispatch Manager with a proven track record at Double AA Transport, excelling in route optimization and driver performance monitoring. Enhanced operational efficiency through strategic process improvements, fostering strong vendor relationships and ensuring compliance with safety regulations. Adept at problem resolution and committed to delivering exceptional customer service in fast-paced environments.
Forward-thinking, organized, and adaptable, bringing solid foundation in logistics and operational efficiency. Possesses deep understanding of transportation management and route optimization, coupled with strong analytical and problem-solving skills. Committed to enhancing operational workflows and ensuring timely and cost-effective dispatch solutions.
Overview
4
4
years of professional experience
Work History
Dispatch Manager
Double AA Transport
09.2025 - Current
- .Coordinated daily dispatch operations to ensure timely delivery of freight.
- Monitored driver performance and compliance with safety regulations.
- Utilized dispatch software to track shipments and optimize routes.
- Communicated effectively with drivers, clients, and warehouse staff to resolve issues.
- Maintained accurate records of deliveries, schedules, and vehicle maintenance logs.
- Adapted quickly to changing priorities while managing multiple tasks efficiently.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Managed approximately 40 incoming calls and emails per day from drivers and customers.
Dispatch Manager
FVN Express
01.2022 - 09.2025
- Implemented process improvements to enhance efficiency in logistics operations.
- Enhanced dispatch operations by streamlining communication processes between drivers and customers.
- Reduced delivery errors, carefully checking orders before dispatch.
- Enhanced dispatch efficiency by streamlining communication between drivers and passengers.
- Cultivated excellent problem-solving skills through handling unique challenges in the fast-paced dispatch environment.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Used radio and cellular devices to communicate with dispatch.
- Maintained a well-organized dispatch center, ensuring smooth operations and minimal downtime.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate of Science - LVN
Galen College of Nursing
San Antonio, TX12-2022
High School Diploma -
East Central High School
San Antonio, TX06.2015
Skills
- Dispatch operations
- Route optimization
- Driver performance monitoring
- Safety compliance
- Problem resolution
- Logistics coordination
- Vendor negotiation
- Fast-paced adaptability
- Time management
- Scheduling efficiency
- Freight documentation
- Delivery accuracy
- Route planning
- Phone dispatch
- DOT compliance
- Fleet maintenance
- Field call management
- Decision-making
- Customer service
- Effective communications
- Critical thinking
- Prioritizing calls
- Paperwork processing
- Microsoft office
- Speech clarity
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatch Manager
Double AA Transport
09.2025 - Current
Dispatch Manager
FVN Express
01.2022 - 09.2025
Associate of Science - LVN
Galen College of Nursing
High School Diploma -
East Central High School