Nataly Centeno
Keizer
Summary
Detail-oriented Optometric Technician achieved high productivity and efficient task completion through strong communication and teamwork. Enhanced office efficiency by maintaining accurate records and managing patient preparation and equipment maintenance. Fostered positive relationships with clients and colleagues, contributing to an inviting atmosphere and effective operations.
Overview
11
11
years of professional experience
Work History
Optometric Technician
Pacific eye group, PC
Salem
10.2025 - Current
- Operated diagnostic equipment to gather data for optometrists' evaluations.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Assisted patients with vision tests and procedures at Pacific Eye Group.
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Collaborated with the optometry team to ensure seamless patient flow.
- Scheduled patient appointments and managed electronic health records efficiently.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Processed insurance claims and verified coverage for eye care services.
- Contacted insurance companies to verify coverage information prior to treatment.
- Checked patient records for accuracy and updated them regularly.
- Maintained a clean work environment by sterilizing instruments after each use.
- Ensured that all medical equipment was functioning properly before use.
- Prepared examination rooms and maintained cleanliness for optimal patient care.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Helped fit contact lenses on customers per doctor's instructions.
- Verified prescriptions written by doctors prior to filling orders.
- Prepared invoices for services rendered and collected payments from patients.
Front End Receptionist
Dunn & Roy, PC
06.2018 - 07.2024
- Delivered critical support during meetings by preparing agendas, taking minutes, or setting up conference rooms with necessary equipment.
- Expedited mail handling procedures with accurate sorting and distribution to appropriate recipients in a timely manner.
- Handled sensitive information with discretion, preserving client confidentiality and maintaining trust in the business.
- Improved overall office appearance by maintaining cleanliness standards and coordinating general maintenance when needed.
- Provided excellent customer service by promptly answering phone calls, emails, and assisting walk-in clients.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Managed appointment scheduling, ensuring timely services for clients and optimal utilization of resources.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Environmental Services Assistant
Salem Health - Hospital
06.2015 - 03.2018
- Facilitated smooth transitions during staff shift changes by communicating relevant information about completed tasks and outstanding issues.
- Demonstrated strong attention to detail when completing various cleaning tasks, ensuring all areas met established standards for cleanliness.
- Delivered exceptional customer service to patients, visitors, and staff while performing routine duties.
- Coordinated hazardous waste disposal according to local regulations, reducing potential risks to personnel and the environment.
- Supported infection control measures by ensuring proper sanitization of all areas within the healthcare facility.
- Ensured patient satisfaction by responding promptly to concerns or requests related to room conditions or cleanliness.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Education
McNary High School
KeizerSkills
- Billing and coding
- Patient education
- Scheduling appointments
- Appointment management
- Appointment setting
- Customer service
- Administrative support
- Time management
- Multitasking and organization
- Attention to detail
- Problem-solving skills
- Problem solving
Languages
Spanish
Timeline
Optometric Technician
Pacific eye group, PC
10.2025 - Current
Front End Receptionist
Dunn & Roy, PC
06.2018 - 07.2024
Environmental Services Assistant
Salem Health - Hospital
06.2015 - 03.2018
McNary High School