Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Nataly Escajeda

El Paso,TX
Nataly Escajeda

Summary

Dynamic professional with a proven track record in public safety and customer service, demonstrated during tenure at Securitas Security Services. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Skilled in verbal communication and physical fitness, consistently delivering results beyond employer expectations.

Overview

3
years of professional experience
1
Certification

Work History

Securitas Security Services

Guard
07.2024 - 07.2024

Job overview

  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.

Charter Spectrum

Customer Service Representative
05.2023 - 07.2024

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Churches Chicken

Cashier Team Lead
12.2021 - 02.2024

Job overview

  • Performed store opening, closing, and shift-change actions
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.

Education

Tornillo High School
Tornillo, TX

Diploma from Criminal Justice
05.2024

Skills

  • Physical Fitness
  • Verbal and written communication
  • Punctuality
  • Dispatch
  • Customer Service
  • Public Safety

Certification

Security Level 2 & 3 certifications

Languages

Spanish
Professional Working
English
Professional Working

Timeline

Guard

Securitas Security Services
07.2024 - 07.2024

Customer Service Representative

Charter Spectrum
05.2023 - 07.2024

Cashier Team Lead

Churches Chicken
12.2021 - 02.2024

Tornillo High School

Diploma from Criminal Justice