Nataly Garcia
680 Winthrop Ave,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure phlebotomist position. Ready to help the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Group Leader
Alphabest Education
10.2022 - 11.2023
- Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
- Assisted in developing a comprehensive curriculum for the youth program, promoting social skills and personal growth.
- Established a safe and inclusive environment during group meetings, ensuring all members felt comfortable sharing their thoughts and opinions.
- Developed strong rapport with participants, promoting an inclusive atmosphere conducive to learning and skill development.
- Maintained accurate records of student progress, attendance, and certifications, contributing to efficient administrative processes.
- Maintained up-to-date knowledge of first aid procedures, ensuring the highest level of emergency care.
Customer Service Associate
Home Depot
11.2020 - 08.2022
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Dietary Aide
Catholic Memorial Home
09.2018 - 08.2020
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
Education
Bachelor of Science - Health Psychology
Massachusetts College of Art And Design
Boston, MA12.2025
High School Diploma -
B M C Durfee High School
Fall River, MA06.2020
Skills
- Quality Control
- Recreational Activity Planning
- Continuous Improvement
- Student Empowerment
- Health and Safety Procedures
- Child Development
- Team Building
- Active Listening
- Strong Work Ethic
- Caring and Compassionate
- Detail Oriented
Certification
- PT - Phlebotomy certified through Healthcare Edu
- 10 capillary sticks and 10 venipunctures
- BLS
- First Aid and CPR
Languages
Spanish
Native or Bilingual
Timeline
Group Leader
Alphabest Education
10.2022 - 11.2023
Customer Service Associate
Home Depot
11.2020 - 08.2022
Dietary Aide
Catholic Memorial Home
09.2018 - 08.2020
Bachelor of Science - Health Psychology
Massachusetts College of Art And Design
High School Diploma -
B M C Durfee High School
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