Nataly Hernandez
Miami
Summary
Dynamic healthcare professional with extensive experience at Baptist Health South Florida, excelling in discharge planning and patient coordination. Proven ability in insurance verification and regulatory compliance, coupled with strong time management and communication skills. Successfully optimized workflows, enhancing patient service quality and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Discharge Planning Coordinator
Baptist Health South Florida South Florida
04.2023 - Current
- Partner with social workers, RN case managers, and physicians to expedite safe discharge planning.
- Verify insurance coverage and obtain approvals for services, reducing reimbursement delays.
- Coordinate with external providers and community resources, including home health durable medical equipment, and skilled nursing facilities.
- Ensure documentation accuracy to meet regulatory and Medicare billing standards.
- Act as a patient and family liaison, delivering education on financial and coverage-related matters.
Business Support Agent
Baptist Health South Florida South Florida
06.2021 - 04.2023
- Served as first-line contact for patients scheduling physical therapy/rehabilitation services.
- Verified insurance coverage, communicated patient financial responsibility, and managed billing inquiries.
- Maintained HIPAA compliance while handling high call volumes with accuracy and efficiency.
- Optimized scheduling workflows using Cerner and other healthcare systems.
- Consistently exceeded quality benchmarks in patient service and call resolution.
Administrative Assistant
First Service Residental
06.2020 - 06.2021
- Managed scheduling and calendar coordination for executives, ensuring efficient time management.
- Prepared and organized documents for meetings, maintaining accurate records and facilitating discussions.
- Assisted in the development of office policies, enhancing operational efficiency and compliance.
- Utilized project management software to track tasks and deadlines, improving workflow visibility.
- Trained new staff on administrative protocols, fostering a collaborative team environment.
- Implemented improvements in filing systems, increasing document retrieval speed and accuracy.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Owner/Operator
Healthy Spot Nutrition
03.2019 - 06.2020
- Managed daily operations to ensure efficiency and high-quality service delivery.
- Developed and implemented training programs for staff to enhance performance and customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving supply chain effectiveness.
- Oversaw budgeting and financial planning to achieve profitability targets while maintaining operational excellence.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL12-2024
Associate of Arts -
Broward College
Fort Lauderdale, FL05-2023
High School Diploma -
South Dade Senior High School
Homestead, FL06-2015
Skills
- Time management
- Attention to detail
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Data entry
- Insurance verification
- Medical terminology
- Work Planning and Prioritization
- Regulatory Compliance (HIPPA, Medicare)
- Microsoft Suite (Excel, Powerpoint, Word)
- EHR
Certification
- CITI Program Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Discharge Planning Coordinator
Baptist Health South Florida South Florida
04.2023 - Current
Business Support Agent
Baptist Health South Florida South Florida
06.2021 - 04.2023
Administrative Assistant
First Service Residental
06.2020 - 06.2021
Owner/Operator
Healthy Spot Nutrition
03.2019 - 06.2020
Bachelor of Arts - Psychology
Florida International University
Associate of Arts -
Broward College
High School Diploma -
South Dade Senior High School
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