Stephanie Contreras
Cutler Bay,FL
Summary
Dedicated healthcare professional with over 10 years of experience and expertise in multiple EMR systems. Proven ability to adapt to changing environments, having transitioned from on-site to remote work during the pandemic. Committed to leveraging strong organizational skills in a collaborative or independent setting while continuously enhancing knowledge and contributing positively to team goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Discharge Planning Coordinator
Baptist Health South Florida
Miami, Florida
04.2021 - Current
- Called patients recently seen in ED to arrange follow-up appointments, ensuring continuity of care
- Call patients to discuss post PAC DC plans
- Call patients while admitted at PAC to discuss CJR program and any potential DC needs
- Work closely with nurse navigators to ensure continuity of care for DC patients
- Once patient is DC from PAC, advise nurse to continue following patient while home
- Followed up with PAC facilities to coordinate discharge plans with social workers and case managers
- Follow up with Post-Acute Care (PAC) facilities to ensure patients arrived safely with all paperwork and assist if needed
- Follow patients who fall into BPCIA-A or CJR category for 90 days as part of program
- Close cases once 90 day episode has ended
- Follow patients virtually through Cerner/EMR system to track re-admissions
- Contacted inpatient hospital case management departments to resolve discharge discrepancies
- Sent updated referrals through naviHealth
- Call patients and advise of referral status
- Send appointment requests to Physician Referral Service to arrange appointments
- Train new incoming discharge planning coordinators
- Request medical records from nonBHSF facilities for continuity of care
- Send census reports to the department every morning that include recent discharges from inpatient hospitals and ED visits
- Drop 1111F codes for patient's that had medications reconciled
- Enter BPCI-A cases into Redcap system
Discharge Planning Coordinator
Baptist Hospital of Miami
Miami, FL
06.2015 - 04.2021
- Send patient referrals to SNF's, acute care hospitals, home health agencies, DME agencies, etc. via naviHealth in Cerner application at the direction of the Social Work Case Manager
- Coordinated discharge plans by communicating with doctors, social work case manager, and RN case managers to ensure comprehensive patient care
- Make follow up appointments for patients as needed
- Arranged and managed patient transportation to and from medical facilities, ensuring timely access to care
- Obtains financial authorization, eligibility status, admission criteria for patient(s) from insurance companies
- Make certain all transfer forms, PASSR forms, etc are filled out properly before sending to facilities
- Conducts post-discharge follow-up calls to assure post-discharge services are being rendered and problem solves accordingly by contacting service providers to effect patient safety
- Elicits feedback from patient/family regarding the services they received and communicates any reported dissatisfaction immediately to affect service recovery
- Delegate follow-through and follow-up of daily responsibilities to next covering Discharge Planning Coordinator, Social Work Case Manager and/or RN Case Manager
- Upload proper documentation into naviHealth application
- Participate in panel interviews for new incoming Discharge Planning Coordinators
- Train new incoming Discharge Planning Coordinators
Intake Specialist
Interamerican Medical Center
Miami, FL
2013 - 2015
- Requested discharge summaries to ensure continuity of care and effective patient transitions
- Called hospitals to obtain updated patient room numbers for accurate record-keeping
- Update room numbers in patient medical records
- Requested drug therapy changes to align patient medications with current treatment plans
- Update top pharmacy claims monthly
- Scan and index patient files
Clerical Assistant
Lorites Medical Group
Miami, FL
2012 - 2013
- Answering and transferring calls to the right person and taking and handing out messages
- Organizing and filing papers; invoices and letters
- Photocopying important documents then filing them in the appropriate location
- Updating the computer database by data entry and updating files
- Providing needed information to customers
- Calling patients and confirming appointments for the following day
Education
Certificate - Medical Billing and Coding
Florida International University
Miami, FL12-2025
Bachelor - English Literature
Florida International University
Miami, FL01.2018
Skills
- Organized and efficient
- Independent
- Quick learner
- Strong communication and grammar
- Adaptability
- Discharge planning
- Medical records management
- Microsoft Office programs
- Rehab placement
- Critical thinking
- Documenting
- Outbound and inbound calling
- HIPAA knowledge
- Patient care
- Healthcare support
- Appointment scheduling
- Medical terminology
- Medical case reviews
- EMR documentation
References
- Mariela Castillo, 786-942-5469, mcastillo@hotmail.com, Discharge Planner
- Viviana Bermudez, 305-409-1764, vivianabermudez1@yahoo.com
Language
English
Professional
Spanish
Limited
Certification
Medical billing and coding
Timeline
Discharge Planning Coordinator
Baptist Health South Florida
04.2021 - Current
Discharge Planning Coordinator
Baptist Hospital of Miami
06.2015 - 04.2021
Intake Specialist
Interamerican Medical Center
2013 - 2015
Clerical Assistant
Lorites Medical Group
2012 - 2013
Certificate - Medical Billing and Coding
Florida International University
Bachelor - English Literature
Florida International University