Nataly Maldonado
Assistant Claims Examiner
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Assistant Claims Examiner
Athens Administrators
01.2024 - Current
- Provides exceptional customer service by empathetically addressing injured workers' concerns and effectively explaining the claims process to them.
- Conducts day-to-day administrative tasks including processing benefit payments, preparing notices, and paying bills timely.
- Documents claim files thoroughly to ensure clarity and ease of understanding.
- Establishes strong relationships with clients, injured workers, and medical providers to ensure optimal outcomes.
- Supports examiners through ongoing communication and efficient coordination, demonstrating flexibility and a willingness to assist as needed.
Coffee Shop Manager
Boxx Coffee Roasters
11.2021 - Current
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Lead Barista
Coffee Nature
04.2021 - 10.2021
Barista
Blue Bottle
01.2020 - 11.2020
Department Sales Manager
Nordstrom
08.2018 - 11.2019
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Department Sales Manager
Nordstrom Rack
06.2014 - 08.2018
- Built relationships with guests and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Orange Coast Community College
Costa Mesa 08.2011 - 05.2015
High School Diploma -
Western High School
Anaheim, CA 09.2007 - 06.2011
Skills
Customer service
Claims Management
Documentation
Adaptability and flexibility
Teamwork skills
Self motivation
Attention to detail
Continuous improvement
Relationship building
Certification
Nordstrom Customer Service Employee
Timeline
Medical Only Adjuster Designation
01-2025
Athens Workers' Compensation Spanish Course
05-2024
Assistant Claims Examiner
Athens Administrators
01.2024 - Current
Coffee Shop Manager
Boxx Coffee Roasters
11.2021 - Current
Lead Barista
Coffee Nature
04.2021 - 10.2021
Barista
Blue Bottle
01.2020 - 11.2020
Department Sales Manager
Nordstrom
08.2018 - 11.2019
Nordstrom Customer Service Employee
04-2017
Department Sales Manager
Nordstrom Rack
06.2014 - 08.2018
Orange Coast Community College
08.2011 - 05.2015
High School Diploma -
Western High School
09.2007 - 06.2011