Nataly Mendoza
Benton City,WA
Summary
Dynamic Medical Assistant with extensive experience at Nest Children’s Clinic, adept at enhancing patient care through effective communication and meticulous record management. Proven ability to thrive in fast-paced environments while multitasking. Skilled in administering vaccinations and fostering patient trust, ensuring compliance and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Nest Children’s Clinic
Pasco, WA
04.2025 - Current
- Assisted in patient intake, ensuring accurate collection of medical history and insurance information.
- Supported healthcare providers during patient examinations, facilitating efficient workflow.
- Maintained cleanliness and organization of examination rooms, adhering to safety protocols.
- Coordinated scheduling of patient appointments, optimizing clinic's daily operations.
- Administered vaccinations and performed basic laboratory tests per established guidelines.
- Educated patients on treatment plans and medication instructions, enhancing understanding and compliance.
- Collaborated with multidisciplinary teams to improve patient care processes and outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Lourdes Family Practice
Pasco, WA
01.2023 - 03.2025
- Managed electronic health records, ensuring data accuracy and confidentiality at all times.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Phlebotomist
Lourdes Health
Pasco, WA
07.2022 - 01.2023
- Maintained detailed records of procedures performed, contributing to data accuracy and operational efficiency.
- Implemented process improvements that streamlined workflow, reducing wait times for donors during peak hours.
- Collaborated with healthcare team to ensure seamless communication regarding donor eligibility and health assessments.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Traveled to behavioral health unit to blood draw inpatients.
Phlebotomist
Grifols Plasma Center
Kennewick, WA
02.2020 - 07.2021
- Collected blood samples efficiently while adhering to safety protocols and maintaining patient comfort.
- Prepared and labeled specimens accurately for laboratory analysis, ensuring compliance with regulatory standards.
- Assisted in training new staff on phlebotomy techniques and best practices for patient interaction.
- Monitored inventory levels of supplies, coordinating timely reorders to avoid disruptions in service.
- Engaged with patients to explain procedures, addressing concerns and enhancing overall experience at the center.
Education
High School Diploma -
Kiona Benton High School
Benton City, WA06.2019
Skills
Working in a fast paced environment
Flexible with changes during the day
Multi task
Team player
Certification
BLS
Certified Medical Assistant
Phlebotomist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
Nest Children’s Clinic
04.2025 - Current
Medical Assistant
Lourdes Family Practice
01.2023 - 03.2025
Phlebotomist
Lourdes Health
07.2022 - 01.2023
Phlebotomist
Grifols Plasma Center
02.2020 - 07.2021
High School Diploma -
Kiona Benton High School