Nataly Ruiz
Gresham,OR
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.
Overview
5
5
years of professional experience
Work History
Medical Assitant
Rosewood Family Health Center At Lents
02.2023 - Current
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared lab specimens for diagnostic evaluation.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
Patient Benefits Coordinator
Rosewood Family Health Center
02.2022 - Current
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations while managing sensitive data.
- Managed financial arrangements for patients, negotiating payment plans when necessary to meet individual needs.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Administered performance-based incentive and bonus plans, encouraging employee excellence.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
Scheduling Coordinator
Rosewood Family Health Center
07.2021 - Current
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Developed and maintained enterprise-wide master schedule to promote organizational efficiency.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap.
Server
Black Bear Dinner
02.2019 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
David Douglas High School
Portland, OR06.2011
Skills
- Clinical and Operational Judgement
- Satori Alternative to Managing Aggression
- Electronic Medical Records
- Patient Feeding
- Patient Assessments
- Maintaining confidentiality
Languages
Spanish
Full Professional
Timeline
Medical Assitant
Rosewood Family Health Center At Lents
02.2023 - Current
Patient Benefits Coordinator
Rosewood Family Health Center
02.2022 - Current
Scheduling Coordinator
Rosewood Family Health Center
07.2021 - Current
Server
Black Bear Dinner
02.2019 - Current
High School Diploma -
David Douglas High School
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