Nataly Velazquez
West Palm Beach
Summary
Detail-oriented healthcare professional with experience in personal care and front desk operations. Known for strong teamwork, problem-solving abilities, and commitment to maintaining a safe, organized environment to support patient well-being. Professionalism, strong communication skills, and the ability to multitask while maintaining patient confidentiality and a positive office experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HHA
Home Care Services
Wellington, FL
08.2025 - Current
- Provided personal care and assistance with daily living activities for clients in home settings.
- Monitored client health status, reporting changes to healthcare team promptly.
- Assisted clients with mobility and transfers, ensuring safety during movement.
- Developed and maintained positive relationships with clients and families to enhance care quality.
- Worked with children, young adults and elders.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Front Desk Receptionist
Soma Medical Center
Lake Worth, FL
09.2023 - 07.2025
- Managed patient check-in and check-out processes efficiently to enhance visitor experience.
- Scheduled appointments using electronic health record systems, ensuring accuracy and timely update.
- Provided information about services and procedures to patients, fostering a welcoming environment with compassionate customer service.
- Assisted in maintaining organized front desk area, contributing to smooth daily operations.
- Verified patient insurance eligibility and benefits.
- Processed referrals and prior authorizations accurately and efficiently.
- Handled phone inquiries and directed calls to appropriate departments, improving communication flow.
- Handled confidential patient information in compliance with HIPPA standards.
- Processed patient forms and insurance information accurately, minimizing delays in service delivery.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
Team Leader,Hostess,Food Runner, and Server.
City Cellar Wine Bar & Grill
West Palm Beach, FL
03.2021 - 08.2022
- Led team in achieving operational goals through effective communication and collaboration.
- Trained new team members on procedures and best practices to ensure efficiency.
- Monitored daily performance metrics to identify areas for improvement.
- Coordinated schedules and resources to optimize workflow and productivity.
- Delivered high-quality customer service in a fast-paced environment.
- Handled cash and card transactions accurately.
- Resolved customer concerns professionally and efficiently.
- Maintained cleanliness and organization of work areas.
Education
High School Diploma -
Goliath Academy Private School
West Palm Beach, FLSkills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Time management
- Attention to detail
- Cleaning & Organization
- Problem solving
- Teamwork & Collaboration
- Multitasking
- HIPPA Awareness & Confidentiality
- Customer service
- Referrals & Prior authorization
Accomplishments
- Leadership
- Problem solving
Certification
- HCA - Home Care Aide
- CPR
- Behavior Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
HHA
Home Care Services
08.2025 - Current
Front Desk Receptionist
Soma Medical Center
09.2023 - 07.2025
Team Leader,Hostess,Food Runner, and Server.
City Cellar Wine Bar & Grill
03.2021 - 08.2022
High School Diploma -
Goliath Academy Private School