Nataly Zaragoza
San Pablo,CA
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon Distribution Center
12.2024 - 01.2025
- Delivery for Amazon Company part-time and on-call
- Delivered packages to indicated addresses to Amazon online customers
Patient Membership Coordinator
Lifelong Medical Care
09.2023 - 12.2024
- Provided a kind, patient and empathetic customer service experience for all incoming callers who needed assistance from a patient membership coordinator at a call center
- Assisted patients and new-on boarding patients with resolving any questions, concerns, or issues, about any Lifelong membership plan
- Answered and helped serve a high-volume number of calls on my own (around 70-90/day)
- Daily activities included picking up and receiving all incoming calls and immediately screening for their information
- Checked EPIC chart of patient calling and reviewing their chart, their last medical visit, any overdue immunizations shots, health exams, prescriptions for patient
- Collaboration with other departments and staff across Lifelong Medical locations
Delivery Driver
Amazon Distribution Center
02.2023 - 05.2023
- Delivery for Amazon Company part-time and on-call
- Delivered packages to indicated addresses to Amazon online customers
Program Coordinator
Native American Health Center
11.2021 - 12.2022
- Program Coordinator at the Madison Health Center site, which operates for the School-Base Health Department (SBHC) through the Native American Health Center (NAHC)
- Registered, enrolled and documented all paperwork needed for new patients to be seen by medical, dental and behavioral health providers
- Worked cooperatively with medical, dental behavioral health SBHC Department team in all related tasks to meet NAHC SBHC caseload capacity
- Used systems such as EPIC, Dentrix, WELLApp, and Microsoft Outlook Office on a daily basis
- Facilitated and ran medical, dental and behavioral health clinic appointments three times a week
Health Home Services Assistant
03.2020 - 12.2020
- Set up personal health profile on the IHSS website for recipients and administrator to access virtual medical appointments
- Created monthly time sheet and input all hours that caretakers worked
- Translated for Spanish-speaking recipients when speaking to IHSS administrators
Delivery Driver
Amazon Distribution Center
07.2019 - 12.2019
- Delivery for Amazon Company part-time and on-call
- Delivered packages to indicated addresses to Amazon online customers
Clinic Clerk
UCSF and the San Francisco VA Medical Center
07.2017 - 12.2017
- Partnered with UCSF and the San Francisco VA Medical Center to provide health care, estate planning public benefits and wrap-around legal services to older adult patients
- Worked directly with five seniors in SF to address varying legal issues
Clinic Clerk
UC Hastings Immigration Clinic
01.2017 - 05.2017
- Created a 'know your rights' pamphlet/website with other legal interns for the UC Hastings Immigration Clinic
- Read asylum claims and cases and created a document for immigration attorneys
Law Clerk
UC Hastings Immigration Clinic
05.2015 - 08.2015
- Created a 'know your rights' pamphlet/website with other legal interns for the UC Hastings Immigration Clinic
- Listened to San Francisco city council hearings and other public forums discussing local hiring laws
Student Assistant
09.2013 - 06.2014
- Updated grades, assignment due dates, and attendance of students in separate Latina/o Studies classes
Volunteer
People Organized to Win Employment Rights
02.2014 - 04.2014
- Assisted in facilitating weekly meetings for Bayview/Hunter’s Point community members interested in learning about and discussing current immigration policies
JusticeCorps Member
09.2012 - 06.2013
- Assisted self-represented litigants at the ACCESS center by providing legal information regarding family law
- Conducted weekly workshops for litigants interested in filing for Dissolution of Marriage or Name Change
Education
Juris Doctor -
University of California, Hastings College of the Law
San Francisco, CA05.2018
Bachelor of Arts - Criminal Justice, Latina/o Studies
San Francisco State University
San Francisco, CA01.2014
Skills
- PHI systems
- EPIC
- Dentrix
- Client management databases
- Clio
- Teams
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Zoom
- Google Meet
- PowerPoint
- Adobe Acrobat
- WellAPP
- Security compliance systems
- DUO
- VPN
- Communication skills
- Empathy
- Patience
- Teamwork
- Professionalism
- Conflict resolution
- Trust building
- Active listening
- Respectful work environment
- Relationship building
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Map reading and navigation skills
- Order picking and processing
- Shipping and packaging
- Quality assurance
- Delivery recordkeeping
Accomplishments
- Maintained consistent and on-time delivery record with all orders arriving on time or ahead of schedule.
- Achieved successful delivieries with accuracy and efficiency.
Additionalinformation
Available upon request, Available upon request, Available upon request, Available upon request
Awardscertificates
- CPR First Aid Certified (2021-2022)
- Vaccine Certified for School-Base Health Center
- Mental Health First Aid USA Certificate
- AmeriCorps Segal Education Award
Certification
- California Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
Amazon Distribution Center
12.2024 - 01.2025
Patient Membership Coordinator
Lifelong Medical Care
09.2023 - 12.2024
Delivery Driver
Amazon Distribution Center
02.2023 - 05.2023
Program Coordinator
Native American Health Center
11.2021 - 12.2022
Health Home Services Assistant
03.2020 - 12.2020
Delivery Driver
Amazon Distribution Center
07.2019 - 12.2019
Clinic Clerk
UCSF and the San Francisco VA Medical Center
07.2017 - 12.2017
Clinic Clerk
UC Hastings Immigration Clinic
01.2017 - 05.2017
Law Clerk
UC Hastings Immigration Clinic
05.2015 - 08.2015
Volunteer
People Organized to Win Employment Rights
02.2014 - 04.2014
Student Assistant
09.2013 - 06.2014
JusticeCorps Member
09.2012 - 06.2013
Bachelor of Arts - Criminal Justice, Latina/o Studies
San Francisco State University
Juris Doctor -
University of California, Hastings College of the Law
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