NATALYA FIGUEROA
Queens,NY
Summary
Experienced manager with excellent client and project management skills. Action-oriented to communicate effectively with technology, executive and business audiences.
Overview
12
12
years of professional experience
Work History
Finance Account Manager
Brooklyn Chamber Of Commerce
03.2023 - Current
- Analyzed financial needs of over 1500 clients and developed tailored strategies to meet goals.
- Educated and enriched clients on financial topics and best practices for their business, hosting monthly webinars and workshops.
- Partnered with community organizations to bolster economic development by financially supporting commercial districts with loans and grants
- Collaborated with SBA and Banking partners to bolster their local community partnerships, Disaster relief awareness opportunities and other resources available
Program Manager
Brooklyn Chamber Of Commerce
09.2021 - 03.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Reviewed grant proposals, as well as gathered data to create follow-up reports to ensure stakeholders we were in compliance and meeting standards set within the proposal
- Established goals and procedures for solicitation, funds management and disbursement.
- Coached team members on productivity strategies to accomplish challenging goals.
Project Manager
BMCC Research Foundation
02.2020 - 08.2020
- Organized and managed program development for over 500 students, including ensuring availability of appropriate resources
- Monitored project performance to identify areas of improvement and make adjustments.
- Prepare monthly reports for sponsors, stakeholders and upper management.
- Built strong partnerships with internal and external communities/organizations and devised strategies, initiatives and events promoting PEPS program.
Account Executive
Yelp Inc.
04.2019 - 02.2020
- Managed and maintained client book of 1,800 accounts and weekly sales records through Salesforce
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Cold called more than 100 potential customers each week, maintained 78% conversion rate on leads, and averaging 168% of sales quotas each month
- Executed successful budget and sales campaign development.
Middle-Market Business Banker
Sterling National Bank
05.2017 - 09.2018
- Created strategies to develop and expand existing business customer's portfolios, which resulted in annual deposits increasing by 39%
- Managed over 300 portfolios averaging $3M in monthly net deposits
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
- Increased client satisfaction by providing tailored financial solutions and personalized banking services.
Account Manager
Sachin & Babi/ Ankasa
10.2016 - 05.2017
- Managed over 50 vendor contracts and relationships collaborating to maximize cost-effectiveness, optimize delivery schedules and maintain service standards. Liaison between design, production and sales
- Planned and coordinated marketing events to bring brand awareness, as well as target marketing through various software increasing sales by 27% each quarter
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets
Assistant Branch Manager
Santander Bank
05.2013 - 06.2015
- Consulted with clients daily to perform account openings, account analysis, and empowering them in ways to reach their financial goals
- Consistently exceeded monthly sales quotas by more than 18%, pursuing leads and expanding prospect lists
- Conducted KYC formality reports on questionable accounts and transactions.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
Assistant Branch Manager
Trustco Bank
02.2012 - 05.2013
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Attended networking events to build professional relationships within the local community, generating increased leads.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Education
Bachelor of Science - Human Biology
State University of New York
Albany, NY05.2010
Skills
- Microsoft office
- MAC OS
- Salesforce
- SQL
- Tableau
- Proposal Development
- Database Management
- Employee training and development
Timeline
Finance Account Manager
Brooklyn Chamber Of Commerce
03.2023 - Current
Program Manager
Brooklyn Chamber Of Commerce
09.2021 - 03.2023
Project Manager
BMCC Research Foundation
02.2020 - 08.2020
Account Executive
Yelp Inc.
04.2019 - 02.2020
Middle-Market Business Banker
Sterling National Bank
05.2017 - 09.2018
Account Manager
Sachin & Babi/ Ankasa
10.2016 - 05.2017
Assistant Branch Manager
Santander Bank
05.2013 - 06.2015
Assistant Branch Manager
Trustco Bank
02.2012 - 05.2013
Bachelor of Science - Human Biology
State University of New York
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