Julianne Hicks
Brewster
Summary
Results-driven Finance Account Manager with expertise in account management and customer service. Proven ability to foster strong client relationships and resolve escalated issues effectively, enhancing client satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Finance Account Manager
Overhead Door Corporation
03.2020 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Coordinated project timelines and deliverables to ensure timely completion of account objectives.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collections and payment reconciliation
- Process refunds
- Legal preparation for further collections
Education
High School Diploma -
Canton South High School
Canton, Ohio 06-1984
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Issue resolution
- Goals and performance
- Collections
- Payment reconciliation
Timeline
Finance Account Manager
Overhead Door Corporation
03.2020 - Current
High School Diploma -
Canton South High School