NATALYA HICKS
New York
Summary
PROFESSIONAL SUMMARY
Knowledgeable retail sales Manager with a strong track record of delivering exceptional client experiences and exceeding key performance metrics including UPT, AOV, conversion, and customer satisfaction. Skilled at building long-term client relationships through personalized styling and strategic follow-up that drives repeat business and brand loyalty. Currently pursuing a Bachelor of Business Administration with a concentration in Marketing, combining analytical insight with hands-on retail leadership. Recognized for rapid adaptability and operational excellence, achieving top-performer status within the first month of employment while mentoring fellow associates and supporting leadership development. Committed to maintaining strong store presentation and contributing to a positive online reputation through client engagement and Google reviews.
Overview
4
4
years of professional experience
Work History
Sales Manager
Bonobos
Manhattan, NY
06.2025 - Current
- Deliver elevated clienteling, personalized styling, and fit guidance in a high-volume flagship location, building loyal repeat relationships.
- Drive UPT, AOV, and conversion through consultative selling and styling strategies .
- Demonstrated leadership on the sales floor by coaching associates and reinforcing high service standards to enhance customer experience.
- Maintain strong floor readiness through visual merchandising, organized stock flow, and operational excellence.
- Assist with opening/closing routines, POS accuracy, and high-traffic operational needs.
- Developed and executed sales strategies to enhance revenue growth and market share.
Sales Manager
FragranceNet
Manhattan, NY
03.2024 - 10.2025
- Built strong customer trust, earning 50+ five-star reviews through personalized consultations and high-touch service.
- Ranked as a top seller through strategic delivery of personalized product recommendations to enhance customer satisfaction.
- Analyzed sales data to identify trends, optimize performance, and adjust tactics accordingly.
- Oversaw inventory flow, restocking, and stockroom organization to maintain product accuracy and store readiness.
- Handled service recovery with calm problem-solving, ensuring customers left satisfied even during complex situations.
Sales Associate → Sales Manager
Journeys
Brooklyn, NY
04.2022 - 06.2024
- Delivered reliable service in a high-volume environment while consistently meeting store goals.
- Trained new associates by reinforcing selling techniques, store standards, and positive communication.
- Assisted with visual merchandising, floor sets, and maintaining a clean and organized environment.
- Resolved customer inquiries and concerns effectively, fostering loyalty and repeat business.
- Maintained knowledge of current promotions, policies, and merchandise to offer accurate information.
Education
Bachelor of Business Administration - Marketing Concentration
Brooklyn College
03.2027
Skills
- Clienteling & Relationship Building
- Styling & Product Knowledge
- Leadership & Team Support
- Retail Metrics & Sales Strength
- Customer Experience Excellence
- Operations & Store Organization
- Visual Merchandising
- Marketing & Consumer Insight
- High-Volume Store Adaptability
- Client Conversion Skills
- Receives feedback effectively
Accomplishments
• Highest Units Sold Award — recognized for top sales performance.
• Highest Company-Wide Unit Sales (Year-to-Date) Award.
• Top UPT (Units Per Transaction) Award — maintained highest team UPT for six consecutive months.
• Customer Review Excellence Award — generated 25 Google customer reviews within three months as a part-time Sales Manager.
• High-Ticket Sales Leader Award — consistently recognized as the top weekly performer for high-value item sales.
Timeline
Sales Manager
Bonobos
06.2025 - Current
Sales Manager
FragranceNet
03.2024 - 10.2025
Sales Associate → Sales Manager
Journeys
04.2022 - 06.2024
Bachelor of Business Administration - Marketing Concentration
Brooklyn College