Natalya Leal
Wesley Chapel,FL
Summary
Proven track record in enhancing volunteer engagement by 25% at BICSI through exceptional customer support and workflow management. Excelled in team collaboration and multitasking, significantly improving service efficiency. Skilled in computer applications and adept at conflict resolution, consistently exceeding customer satisfaction targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer Services Specialist
BICSI
03.2023 - Current
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed and implemented a comprehensive volunteer program, resulting in a 25% increase in volunteer participation.
- Streamlined volunteer recruitment processes, leading to a 15% reduction in recruitment time.
- Implemented a volunteer recognition program, fostering a 7% increase in volunteer retention.
Membership Coordinator
BICSI
03.2023 - Current
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
Assistant Manager and Care Coordinator
Nourish and Nurture Integrative Medicine
01.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Patient Care Coordinator
Tampa Surgical Arts
01.2021 - 03.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
Bachelor of Arts - Interior Design
Taller Cinco
Bogota Colombia05.2006
High School Diploma -
South Broward High School
Hollywood Fl06.2001
Skills
- Customer Support
- Workflow Management
- Strong Work Ethic
- Multitasking and Organization
- Excellent Communication
- Computer Skills
- Handling Customer Complaints
- Team Collaboration
- Data Entry
- Conflict Resolution
Accomplishments
- Created standardized reporting templates, improving data consistency and analysis time by 15%.
- Led cross-functional projects to improve Volunteer retention and engagement.
- Established strong relationships with colleagues across the organization to foster collaboration and support.
Certification
Volunteer Management Certification - NLC
Languages
Spanish
Native or Bilingual
Timeline
Volunteer Services Specialist
BICSI
03.2023 - Current
Membership Coordinator
BICSI
03.2023 - Current
Assistant Manager and Care Coordinator
Nourish and Nurture Integrative Medicine
01.2022 - 03.2023
Patient Care Coordinator
Tampa Surgical Arts
01.2021 - 03.2022
Bachelor of Arts - Interior Design
Taller Cinco
High School Diploma -
South Broward High School
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