Natalya Marra
San Antonio,TX
Summary
Focused team player familiar with helping patients develop skills such as feeding, grooming and dressing, as well as providing team support. Hardworking, disciplined multitasker with analytical problem-solving and conflict management abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Service Officer-Teller
A+ Federal Credit Union
12.2019 - 03.2022
- Processed transactions accurately and efficiently, minimizing errors while upholding strict confidentiality standards.
- Maintained customer records by updating account information.
- Monitored branch security measures, adhering to protocols to protect members'' assets and personal information.
- Developed strong relationships with members, fostering trust and loyalty by providing exceptional customer service.
- Participated in community outreach initiatives, representing the credit union at local events to promote brand awareness.
Aquatics Coordinator
North Austin YMCA
09.2014 - 06.2019
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Coordinated lifeguard certification courses to ensure all staff members met required qualifications.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Collaborated closely with maintenance teams to address pool repairs promptly, ensuring minimal downtime for users.
- Developed strong relationships with local schools, fostering collaborations for swimming lessons and other aquatic activities.
Education
Associate of Applied Science - Occupational Therapy Assistant
St. Catherine University
Saint Paul, MN05.2024
Child Development Certificate
Austin Community College
12.2017
High School Diploma -
McNeil High School
06.2014
Skills
- Policy Adherence
- Therapeutic exercises
- Clinical Team Collaboration
- Medical Records Maintenance
- Family and patient education
- Patient Care Standards
- Occupational Performance
- Calm and Professional Under Pressure
- Understanding Patients Needs
- Relationship Building
Fieldwork
- 02/2024, Encompass Health Inpatient Rehabilitation Center, Austin, Texas, Level 2, In-Person Experience
- 01/2024, Aveanna Healthcare-Pediatric Home Health, Austin, Texas, Level 2, In-Person Experience
- 06/2023, The Arc Of San Antonio, San Antonio, Texas, Level 1, In-Person Experience
- 04/2023, St. Catherine University, Austin, Texas, Level 1, Virtual Psychosocial Experience
Certification
- BLS, American Red Cross - 09/2022-09/2024
Timeline
Member Service Officer-Teller
A+ Federal Credit Union
12.2019 - 03.2022
Aquatics Coordinator
North Austin YMCA
09.2014 - 06.2019
Associate of Applied Science - Occupational Therapy Assistant
St. Catherine University
Child Development Certificate
Austin Community College
High School Diploma -
McNeil High School